Freshchat vs HappyFox Chat
Freshchat
freshworks.com
HappyFox Chat
happyfox.comSide by side
| Figure | Freshchat | HappyFox Chat |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 0 |
| Spec score · Live chat software | 9.4 (#1) | 7.7 (#65) |
| Website chatbot | Yes | HappyFox describes a custom-built AI chatbot that can answer common questions and help deflect tickets. |
| Founded | 2010 | 2011 |
| Headquarters | San Mateo, California, United States | Irvine, California, United States |
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | Listed integrations include Shopify, Salesforce, Facebook Messenger, WordPress, Google Analytics, HappyFox Help Desk, HubSpot, Slack, Zapier, Zendesk, and Magento. |
| Mobile apps | Freshchat has iOS and Android apps that let agents respond, assign conversations, add private notes, resolve chats, and receive push notifications. | The feature list identifies web, Windows, Mac, iOS, and Android apps; mobile features include chat acceptance and transfer, notifications, canned responses, and chat history. |
| Security | Standalone Freshchat data stores are encrypted in transit and at rest, with controls audited under SOC 2, ISO 27001, ISO 27701, and Cyber Essentials Plus certifications. | The maker links to a page titled “HappyFox – Security Policy.” |
| Support | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. | The company site links to a support center and lists the support phone number +1 888-416-8846. |
| What it does | Freshchat enables businesses and organizations to chat with customers on websites, mobile apps, and social media. | HappyFox Chat provides real-time live chat support for website visitors and lets agents handle multiple chat sessions. |
Plans
In their own words
Freshchat
Freshchat helps organizations handle customer conversations across websites, mobile apps, and messaging channels. Its shared inbox lets agents assign, respond to, and resolve conversations, including messages from web and mobile chat, email, social messengers, SMS, WhatsApp, LINE, and Google Business Messages. Businesses can deploy no-code Freddy AI chatbots to answer common questions. The free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions for up to 10 agents. Freshchat also has Android and iOS apps for responding, assigning conversations, adding private notes, resolving chats, and receiving notifications. The 14-day trial provides Enterprise access and requires no credit card. Paid plans start at $19 a month, billed annually. Listed higher-tier options include multilingual conversations, custom dashboards, intelligent routing, and audit logs. Connectors and APIs support integrations and workflow automation. Freshchat says its standalone data stores are encrypted in transit and at rest.
HappyFox Chat
HappyFox Chat has no write-up on Specifiction yet; its figures are above.