Chatbase vs Hey Support

Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.

Hey Support is a web-based AI service agent for customer support, with automated routing, workflow automation, and human handoff. It supports web widgets, voice, Telegram, WhatsApp Business, Messenger, Instagram, email, and Slack. Listed knowledge sources include website content, documentation, Shopify and WooCommerce catalogs, HubSpot records, and APIs. The Free plan costs nothing, lasts forever, requires no card, and includes 50 conversations per month, one chatbot, and one seat. Starter is $19 a month billed annually ($228/yr), with 1,000 conversations per month, 2,500 knowledge chunks per bot, one chatbot, one seat, and one domain. Growth is $49 a month billed annually ($588/yr), with 5,000 conversations, three chatbots, five seats, 500 Voice Assistant minutes per month, and weekly knowledge updates. Scale is $129 a month billed annually ($1,548/yr), with 20,000 conversations, 10 chatbots, 15 seats, 2,000 Voice Assistant minutes per month, and daily knowledge updates. Enterprise lists unlimited chatbots, seats, Voice Assistant minutes, and conversations; no price is listed. A 15-day trial is available.