Chatbase vs Hobbes
Chatbase
chatbase.co
Hobbes
hihobbes.comSide by side
| Figure | Chatbase | Hobbes |
|---|---|---|
| Price from | $40/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 9 | 4 |
| Spec score · Sales Chatbot Software | 9.3 (#2) | 7.2 (#28) |
| Analytics | Backstage and analytics tools expose conversation topics, sentiment, trends, confidence and operational summaries. | Hobbes provides an analytics dashboard with transcripts and product heatmaps. |
| Headquarters | San Francisco, California | San Francisco, California, United States |
| Integrations | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. | The site lists CRM integrations including HubSpot, Attio, Salesforce, and Pipedrive, plus Slack and email alerts. |
| Knowledge sources | Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data as sources. | Hobbes learns from product documentation, help centers, and recorded sales calls. |
| Product | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. | Hobbes provides an AI agent for interactive product demonstrations. |
| Security | Chatbase states GDPR compliance, SOC 2 Type II auditing, HIPAA eligibility, encryption in transit and at rest, regular backups and data that is not used to train shared models. | Hobbes says it completed a SOC 2 Type II examination and encrypts customer data in transit and at rest. |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
Hobbes
- CustomPriced on request
- GrowthPriced on request
- ScalePriced on request
- StarterPriced on request
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.