Chatbase vs LiveChat
Chatbase
chatbase.co
LiveChat
livechat.comSide by side
| Figure | Chatbase | LiveChat |
|---|---|---|
| Price from | $40/mo | $19/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 9 |
| Spec score · Live chat software | 9.1 (#10) | 9.3 (#5) |
| Free plan | Yes | No |
| Integrations | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. | The marketplace advertises more than 200 communication, ecommerce and CRM integrations. |
| Limit: pricing | Capterra reviewers complain that pricing is high for the included credits, while Trustpilot reviewers report unfavorable legacy-plan changes and unclear add-on or auto-recharge billing. | TrustRadius reviewers report that pricing changed substantially and that advanced reporting is restricted to an expensive Enterprise tier. |
| Notable news | The October 7, 2026 changelog added automated agent tests with expected-action checks, mock responses and read-only live actions. | Google Play's current release notes say LiveChat was renamed Text while accounts, conversations and workflows remained in place. |
| Praise: ease of use | Capterra and GetApp reviewers repeatedly describe setup and the interface as easy, intuitive and quick for nontechnical users. | GetApp reviewers describe setup as straightforward and the interface as polished, customizable and easy to use. |
| Product | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. | LiveChat provides website live chat for customer support, lead qualification, and sales. |
| Rating on Capterra | 4.3 out of 5 from 73 reviews | 4.6 out of 5 from 1,728 reviews. |
| Rating on G2 | 4.8 out of 5 from 46 reviews | 4.5 out of 5 from 813 reviews. |
| Rating on GetApp | 4.3 out of 5 from 73 verified reviews | 4.6 out of 5 from 1,728 reviews. |
| Rating on Trustpilot | 4.0 out of 5 from 69 reviews | 2.5 out of 5 from 97 reviews. |
| Rating on TrustRadius | 10 out of 10 from 1 review | 6.9 out of 10 from 135 reviews and ratings. |
| Security | Chatbase states GDPR compliance, SOC 2 Type II auditing, HIPAA eligibility, encryption in transit and at rest, regular backups and data that is not used to train shared models. | The current product page states SOC 2 Type 2-audited security, GDPR and CCPA compliance, WCAG 2.2 AA accessibility and PCI DSS SAQ A. |
| What it does | Chatbase builds conversational AI agents for customer support, sales and product guidance across chat, email and voice. | LiveChat is a SaaS customer-service product with website chat, chatbot, help-desk and web-analytics capabilities. |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.