Chatbase vs NIVA
Chatbase
chatbase.co
NIVA
getniva.aiSide by side
| Figure | Chatbase | NIVA |
|---|---|---|
| Price from | $40/mo | $39/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 9 | 8 |
| Spec score · Sales Chatbot Software | 9.3 (#2) | 8.0 (#16) |
| Headquarters | San Francisco, California | Ahmedabad, Gujarat, India |
| Human handoff | The helpdesk supports escalation to humans while preserving the conversation transcript and context. | NIVA can hand conversations to human agents through a shared real-time queue while preserving the full chat history. |
| Integrations | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. | NIVA lists Google Drive, Dropbox, Notion, Confluence, YouTube, SharePoint/OneDrive, REST webhooks, WhatsApp, Telegram, Slack, Microsoft Teams, Mattermost, Discord, Instagram, LINE, SAP, Odoo, HubSpot, Freshdesk, Zendesk, and custom REST systems. |
| Knowledge-base answers | Yes | Bots can ingest PDFs, DOCX files, URLs, YouTube transcripts, and plain text into a dedicated isolated vector database. |
| What it does | Chatbase builds conversational AI agents for customer support, sales and product guidance across chat, email and voice. | NIVA is an AI chatbot that turns website visitors into customers using industry-trained responses grounded in the customer’s content. |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
NIVA
- FreeFree
- Basic$39 a month
- Standard$119 a month
- EnterprisePriced on request
- Free trialFree
- Essential$39 a month
- Premium$119 a month
- EnterprisePriced on request
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.