NIVA

Spec sheet

What it does

NIVA is an AI chatbot that turns website visitors into customers using industry-trained responses grounded in the customer’s content.Read 30 Sep 2026 · getniva.ai

Integrations

NIVA lists Google Drive, Dropbox, Notion, Confluence, YouTube, SharePoint/OneDrive, REST webhooks, WhatsApp, Telegram, Slack, Microsoft Teams, Mattermost, Discord, Instagram, LINE, SAP, Odoo, HubSpot, Freshdesk, Zendesk, and custom REST systems.Read 30 Sep 2026 · getniva.ai

Compliance

NIVA describes itself as GDPR compliant and SOC 2 Type II, HIPAA, and ISO 27001 ready or aligned, with DPA, EU data residency options, and BAA availability.Read 30 Sep 2026 · getniva.ai

Headquarters

Ahmedabad, Gujarat, IndiaRead 28 Sep 2026 · getniva.ai

Agentic tools

Personas can invoke REST endpoint tools, SAP, CRM, weather, freight, and other HTTP APIs, while goal-driven agents pursue multi-step objectives.Read 30 Sep 2026 · getniva.ai

Cross-session memory

NIVA remembers visitors across separate browser sessions and can clear memory on request.Read 30 Sep 2026 · getniva.ai

Human handoff

NIVA can hand conversations to human agents through a shared real-time queue while preserving the full chat history.Read 30 Sep 2026 · getniva.ai

Knowledge base

Bots can ingest PDFs, DOCX files, URLs, YouTube transcripts, and plain text into a dedicated isolated vector database.Read 30 Sep 2026 · getniva.ai

Language detection

NIVA detects the visitor’s language per message and responds in the same language with session-persistent language memory.Read 30 Sep 2026 · getniva.ai

Lead capture

NIVA automatically captures a visitor’s name and email after two exchanges and can export leads to CSV or push them to a CRM by webhook.Read 30 Sep 2026 · getniva.ai

No-code deployment

NIVA can be embedded on any website or web app with a single JavaScript snippet.Read 30 Sep 2026 · getniva.ai

Persona library

NIVA provides more than 250 pre-built personas across 25 industry verticals, with custom personas also supported.Read 30 Sep 2026 · getniva.ai

Security controls

NIVA states that it uses TLS 1.3 in transit, AES-256 at rest, role-based access control, MFA, continuous monitoring, network segmentation, WAF, and DDoS protection.Read 30 Sep 2026 · getniva.ai

Support and onboarding

All paid plans include a free first bot build session during onboarding; Essential has email support, Premium has priority support, and Enterprise includes a dedicated manager and SLA.Read 30 Sep 2026 · getniva.ai

Voice

The web widget supports push-to-talk or auto-detect speech input and text-to-speech responses without third-party setup.Read 30 Sep 2026 · getniva.ai

Plans and prices

Every NIVA plan and price →

Where Specifiction places it

• Sales Chatbot Software#16 of 328.0