| Price from | $18/mo | $39/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 8 |
| Spec score · Sales Chatbot Software | 9.2 (#3) | 8.0 (#16) |
| Headquarters | United States | Ahmedabad, Gujarat, India |
| Human handoff | Yes | NIVA can hand conversations to human agents through a shared real-time queue while preserving the full chat history. |
| Integrations | Official pricing documentation names Google Sheets, Zapier, Stripe and the Chatfuel API as integrations. | NIVA lists Google Drive, Dropbox, Notion, Confluence, YouTube, SharePoint/OneDrive, REST webhooks, WhatsApp, Telegram, Slack, Microsoft Teams, Mattermost, Discord, Instagram, LINE, SAP, Odoo, HubSpot, Freshdesk, Zendesk, and custom REST systems. |
| Knowledge-base answers | Yes | Bots can ingest PDFs, DOCX files, URLs, YouTube transcripts, and plain text into a dedicated isolated vector database. |
| Security controls | Chatfuel states that its production data centers meet standards including ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2. | NIVA states that it uses TLS 1.3 in transit, AES-256 at rest, role-based access control, MFA, continuous monitoring, network segmentation, WAF, and DDoS protection. |
| What it does | Chatfuel provides AI chatbots and messaging automation for WhatsApp, Instagram, Facebook, TikTok and website chat. | NIVA is an AI chatbot that turns website visitors into customers using industry-trained responses grounded in the customer’s content. |
