Chatbase vs Piper Conversations
Chatbase
chatbase.co
Piper Conversations
qualified.comSide by side
| Figure | Chatbase | Piper Conversations |
|---|---|---|
| Price from | $40/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 9 | 3 |
| Spec score · Sales Chatbot Software | 9.3 (#2) | 7.6 (#18) |
| Spec score · Live chat software | 9.1 (#10) | 7.6 (#68) |
| Analytics | Backstage and analytics tools expose conversation topics, sentiment, trends, confidence and operational summaries. | Built-in analytics and reporting track conversations, meetings booked, pipeline generated, visitor-to-meeting conversion, and ROI. |
| Free plan | Yes | No |
| Headquarters | San Francisco, California | San Francisco, California, United States |
| Integrations | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. | Official integrations include Salesforce, Salesforce Marketing Cloud Account Engagement, HubSpot, Marketo, Eloqua, Outreach, Salesloft, Gong, 6sense, Demandbase, Google Calendar, Microsoft Office 365 and Slack. |
| Limit: pricing | Capterra reviewers complain that pricing is high for the included credits, while Trustpilot reviewers report unfavorable legacy-plan changes and unclear add-on or auto-recharge billing. | TrustRadius reviewers describe pricing as too high for small businesses and criticize the pricing structure. |
| Praise: ease of use | Capterra and GetApp reviewers repeatedly describe setup and the interface as easy, intuitive and quick for nontechnical users. | TrustRadius reviewers repeatedly describe the interface as intuitive and visually clear. |
| Rating on Capterra | 4.3 out of 5 from 73 reviews | 5.0 out of 5 from 4 reviews |
| Rating on G2 | 4.8 out of 5 from 46 reviews | 4.9 out of 5 from 1,512 reviews |
| Rating on TrustRadius | 10 out of 10 from 1 review | 8.9 out of 10 from 37 reviews and ratings |
| Security | Chatbase states GDPR compliance, SOC 2 Type II auditing, HIPAA eligibility, encryption in transit and at rest, regular backups and data that is not used to train shared models. | Qualified says it encrypts data in motion over public networks, undergoes annual SOC 2 Type II audits, and uses least-privilege access practices, SSO, and MFA. |
| What it does | Chatbase builds conversational AI agents for customer support, sales and product guidance across chat, email and voice. | Piper Conversations engages website visitors through chat, voice and video, using buyer data and AI to qualify prospects and convert them into pipeline. |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
Piper Conversations
- EnterprisePriced on request
- PremierPriced on request
- UltimatePriced on request
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.
Piper Conversations
Piper Conversations has no write-up on Specifiction yet; its figures are above.