Piper Conversations

Spec sheet

What it does

Piper Conversations engages website visitors through chat, voice and video, using buyer data and AI to qualify prospects and convert them into pipeline.Read 21 Oct 2026 · qualified.com

Free plan

NoRead 23 Sep 2026 · qualified.com

Integrations

Official integrations include Salesforce, Salesforce Marketing Cloud Account Engagement, HubSpot, Marketo, Eloqua, Outreach, Salesloft, Gong, 6sense, Demandbase, Google Calendar, Microsoft Office 365 and Slack.Read 21 Oct 2026 · qualified.com

Security

Qualified says it encrypts data in motion over public networks, undergoes annual SOC 2 Type II audits, and uses least-privilege access practices, SSO, and MFA.Read 11 Oct 2026 · qualified.com

Headquarters

San Francisco, California, United StatesRead 23 Sep 2026 · qualified.com

Acquisition

Salesforce announced an agreement to acquire Qualified on December 17, 2025, and stated that the acquisition completed on April 1, 2026.Read 21 Oct 2026 · salesforce.com

AI SDR decisioning

Piper analyzes visitor behavior and context, proactively greets high-intent accounts, qualifies or disqualifies leads, books meetings and hands conversations to human representatives when needed.Read 21 Oct 2026 · qualified.com

Analytics

Built-in analytics and reporting track conversations, meetings booked, pipeline generated, visitor-to-meeting conversion, and ROI.Read 11 Oct 2026 · qualified.com

API access

Qualified provides client-side JavaScript APIs and server-side reporting and utility APIs; enterprise reporting endpoints require eligible plans and activation by a Qualified Success Architect.Read 21 Oct 2026 · university.qualified.com

API capabilities

The reporting API includes Bot Conversations and Rep Conversations endpoints, while utility endpoints include GDPR deletion requests and meeting cancellation.Read 21 Oct 2026 · university.qualified.com

Chat channels

websiteRead 23 Sep 2026 · qualified.com

Client API events

The client-side API exposes messenger and PiperX voice events such as call start, call end, meeting offered and meeting booked.Read 21 Oct 2026 · university.qualified.com

Company founded

G2 lists Qualified as founded in 2018.Read 21 Oct 2026 · g2.com

Company headquarters

G2 and Gartner list Qualified's headquarters in San Francisco, California.Read 21 Oct 2026 · g2.com

Company size

Gartner lists Qualified as having 51–200 employees, while LinkedIn's later profile shows 201–500 employees after the Salesforce acquisition.Read 21 Oct 2026 · gartner.com

Documentation

The public Qualified University contains API references, implementation guidance, feature articles and operational instructions for Piper.Read 21 Oct 2026 · university.qualified.com

Enterprise access

The Enterprise plan adds agent handoff, MCP and API access, and a Salesforce sandbox to Premier features.Read 11 Oct 2026 · qualified.com

Funding

Qualified announced a $95 million Series C round in April 2022 led by Sapphire and Tiger Global with participation from Salesforce Ventures, Norwest and Redpoint.Read 21 Oct 2026 · qualified.com

Independent pricing finding

G2's pricing profile says all Qualified tiers require contacting sales and that reviewers consider the product expensive compared with alternatives.Read 21 Oct 2026 · g2.com

Independent product description

Capterra describes Qualified as a Salesforce-native agentic marketing platform for mid-size and enterprise B2B teams using chat, voice and video to convert high-intent visitors.Read 21 Oct 2026 · capterra.com

Intended customers

The product page identifies B2B companies with high website traffic and complex sales cycles, such as enterprise technology and SaaS companies, as strong use cases.Read 11 Oct 2026 · qualified.com

Languages

The page says Piper can engage visitors in over 20 languages and provide around-the-clock coverage.Read 11 Oct 2026 · qualified.com

Lead capture

Piper Lead Capture can collect an email address and then enrich, qualify and route the lead without a multi-field form.Read 21 Oct 2026 · qualified.com

Limit: language and messaging gaps

TrustRadius reviewers mention multi-language chat limitations, weak previous-conversation tracking and limited dynamic messaging.Read 21 Oct 2026 · trustradius.com

Limit: onboarding complexity

TrustRadius reviewers say new users may need time to learn the system and may find the administration panel confusing.Read 21 Oct 2026 · trustradius.com

Limit: pricing

TrustRadius reviewers describe pricing as too high for small businesses and criticize the pricing structure.Read 21 Oct 2026 · trustradius.com

Live agent chat

YesRead 23 Sep 2026 · qualified.com

Live modalities

Conversations supports text chat, voice calls and video conversations on a website.Read 21 Oct 2026 · qualified.com

Meeting booking

The platform can present available times and book meetings with sales representatives during website conversations.Read 21 Oct 2026 · qualified.com

Multi-language

Qualified states that Piper can engage visitors in more than 20 languages, while a 2025 release described support for 23 languages with configurable tones.Read 21 Oct 2026 · qualified.com

Offers

The agent can select promoted content for chat and email using account, visitor, page-view, conversation, campaign, ad-click and email-click context.Read 21 Oct 2026 · university.qualified.com

Personalization

Visitor experiences can be customized by segmentation, routing, and whether to use voice or video.Read 11 Oct 2026 · qualified.com

Plan features

All plans include integrations with Salesforce CRM and 20+ go-to-market systems, reporting and analytics, routing, and automated workflow actions and notifications in third-party systems.Read 11 Oct 2026 · qualified.com

Praise: ease of use

TrustRadius reviewers repeatedly describe the interface as intuitive and visually clear.Read 21 Oct 2026 · trustradius.com

Praise: routing and engagement

TrustRadius reviewers praise real-time routing to the right representative, visitor engagement and lead-generation automation.Read 21 Oct 2026 · trustradius.com

Praise: Salesforce integration

TrustRadius reviewers repeatedly praise the Salesforce integration for showing visitor activity and supporting sales and marketing workflows.Read 21 Oct 2026 · trustradius.com

Presentation limits

Presentations require PiperX and voice or video, are English-only, accept PDFs up to 100 MB and 50 slides, and have no native link-click tracking.Read 21 Oct 2026 · university.qualified.com

Presentations

Piper Presentations creates live slide presentations from uploaded PDF decks during voice or video conversations and can follow up with the slides by email.Read 21 Oct 2026 · university.qualified.com

Pricing availability

Pricing is customized to pipeline needs, and the pricing page directs prospective customers to contact sales for plan details.Read 11 Oct 2026 · qualified.com

Privacy and compliance

Qualified states it is committed to GDPR compliance and uses Standard Contractual Clauses for transfers of personal data into the United States.Read 11 Oct 2026 · qualified.com

Privacy compliance

Qualified states that it complies with GDPR and provides privacy rights information for customers in the EU and UK.Read 21 Oct 2026 · university.qualified.com

Proactive engagement

Piper can identify high-intent visitors and target accounts, then greet them with personalized messages.Read 11 Oct 2026 · qualified.com

Profiles

Piper Profiles allows multiple AI SDR personas with separate knowledge and goals inside one Qualified instance.Read 21 Oct 2026 · qualified.com

Rating on Capterra

5.0 out of 5 from 4 reviewsRead 21 Oct 2026 · capterra.com

Rating on G2

4.9 out of 5 from 1,512 reviewsRead 21 Oct 2026 · g2.com

Rating on Gartner Peer Insights

4.6 out of 5 from 5 ratingsRead 21 Oct 2026 · gartner.com

Rating on TrustRadius

8.9 out of 10 from 37 reviews and ratingsRead 21 Oct 2026 · trustradius.com

Sales meetings

Piper can qualify visitors, route them to their dedicated sales representative, and book a meeting.Read 11 Oct 2026 · qualified.com

Salesforce architecture

Qualified says its infrastructure is built natively on the Salesforce Platform and can traverse Sales Cloud data models.Read 21 Oct 2026 · qualified.com

Security certification

Qualified states that it has SOC 2 Type II certification, uses end-to-end encryption and undergoes third-party audits.Read 21 Oct 2026 · university.qualified.com

SSO

SAML 2.0 single sign-on is offered as a standard feature on the Enterprise plan, with IdP integrations including Okta, Azure and OneLogin.Read 21 Oct 2026 · qualified.com

Visitor targeting

The product uses CRM and intent data to identify valuable visitors and personalize greetings and routing.Read 21 Oct 2026 · qualified.com

Visitor tracking

YesRead 23 Sep 2026 · qualified.com

Website chatbot

YesRead 23 Sep 2026 · qualified.com

Workflows

Piper Workflows can change Salesforce lead status, add contacts to campaigns and send email or Slack notifications after notable events.Read 21 Oct 2026 · qualified.com

Plans and prices

Every Piper Conversations plan and price →

Where Specifiction places it

• Sales Chatbot Software#18 of 327.6
• Live chat software#68 of 947.6