Chatbase vs Rasa
Chatbase
chatbase.co
Rasa
rasa.comSide by side
| Figure | Chatbase | Rasa |
|---|---|---|
| Price from | $40/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 9 | 5 |
| Spec score · Chatbot Builders | 9.3 (#3) | 9.0 (#13) |
| Spec score · Conversational Chatbots Software | 9.2 (#1) | 8.4 (#10) |
| Spec score · Chatbot software | 9.2 (#1) | 8.4 (#7) |
| Company identity | The privacy policy identifies the legal entity as Chatbase Inc. at 2261 Market Street, San Francisco, California. | LinkedIn lists Rasa as a privately held software company founded in 2016, headquartered in San Francisco, with 51–200 employees. |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | Yes |
| Headquarters | San Francisco, California | San Francisco, California, United States |
| Human handoff | The helpdesk supports escalation to humans while preserving the conversation transcript and context. | Yes |
| Knowledge-base answers | Yes | Yes |
| Rating on Capterra | 4.3 out of 5 from 73 reviews | 4.7 out of 5 from 6 reviews |
| Rating on G2 | 4.8 out of 5 from 46 reviews | 4.0 out of 5 from 11 reviews |
| Rating on GetApp | 4.3 out of 5 from 73 verified reviews | 4.7 out of 5 from 6 reviews |
| Rating on TrustRadius | 10 out of 10 from 1 review | 8.4 out of 10 from 5 reviews |
| Visual flow builder | No | Yes |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
Rasa
- Free Developer EditionFree
- Rasa ProPrice not published
- Business planPrice not published
- EnterprisePrice not published
- EnterprisePriced on request
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.