Chatbase vs Smartsupp

Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.

Smartsupp combines live-agent chat, a website chatbot, and visitor tracking for customer conversations. Its listed channels include live chat, Facebook Messenger, WhatsApp, and connected email. The service runs on web, iOS, and Android; it also offers a mobile SDK and a business mobile app. Teams can group agents, assign roles, and track performance from one dashboard, while administrators can limit agent access to settings such as billing or chat-box design. Smartsupp lists more than 80 platform integrations. AI features include agents, reply assistance, MCP connections, and automation workflows. Mira can recommend products, answer common questions, and hand conversations to human agents. The free plan includes one operator, 25 conversations per month, one website, and 14-day history. Paid plans start at $17 a month billed annually. Paid customer service plans include a 14-day trial without a credit card; annual billing is offered with savings of up to 30%. Prices exclude VAT, calculated by billing country. Smartsupp is headquartered in Brno, Czechia, and says it serves more than 100,000 customers.