Chatbase vs Social Intents
Chatbase
chatbase.coSocial Intents
socialintents.comSide by side
| Figure | Chatbase | Social Intents |
|---|---|---|
| Price from | $40/mo | $21/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 9 | 7 |
| Spec score · Chatbot Builders | 9.3 (#3) | 7.9 (#147) |
| Free plan | Yes | No |
| Human handoff | The helpdesk supports escalation to humans while preserving the conversation transcript and context. | The chatbot can hand conversations to human agents when a visitor asks for a person or the bot cannot help. |
| Product | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. | Social Intents provides live chat and AI chatbot software for website and messaging conversations, with agents responding through team chat platforms or its web Inbox. |
| Security | Chatbase states GDPR compliance, SOC 2 Type II auditing, HIPAA eligibility, encryption in transit and at rest, regular backups and data that is not used to train shared models. | The company says data is encrypted in transit and at rest on AWS infrastructure and describes the service as GDPR compliant. |
| Paid from | 40 | 21 |
| Trial | The Hobby, Standard, and Pro plans offer a 7-day trial. | The site offers a 14-day free trial without requiring a credit card. |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
Social Intents
- Lite$21 a month
- Starter$39 a month
- Basic$69 a month
- Pro$99 a month
- Business$199 a month
- EnterprisePrice not published
- Agency Plan$299 a month
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.
Social Intents
Social Intents has no write-up on Specifiction yet; its figures are above.