Chatbase vs ZChat
Chatbase
chatbase.coZChat
zchat.comSide by side
| Figure | Chatbase | ZChat |
|---|---|---|
| Price from | $40/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 9 | 9 |
| Spec score · Live chat software | 9.1 (#10) | 8.6 (#22) |
| Free plan | Yes | Yes |
| Headquarters | San Francisco, California | Ontario, Canada |
| Human handoff | The helpdesk supports escalation to humans while preserving the conversation transcript and context. | Visitors can request a person and the agent receives the same conversation thread with its transcript. |
| Knowledge sources | Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data as sources. | It can crawl websites, use uploaded documents, connect Notion or Google Docs, import YouTube captions, and use written Q&A pairs. |
| Product | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. | ZChat learns from a business website and files, answers visitor questions, and hands conversations to a human when needed. |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
ZChat
- FreeFree
- DomainPrice not published
- Small BusinessPrice not published
- EnterprisePrice not published
- Source CodePrice not published
- FreeFree
- Bring your own key$15 a month
- Human agent seat$15 a month
- Managed AI$29 a month
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.