ChatFlow by Novynix vs Kanal
ChatFlow by Novynix
novynix.comKanal
getkanal.comSide by side
| Figure | ChatFlow by Novynix | Kanal |
|---|---|---|
| Price from | ₹999/mo | €89/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 5 | 4 |
| Spec score · WhatsApp Marketing Software | 9.2 (#4) | 7.6 (#28) |
| AI agent | The AI agent answers questions from a business’s knowledge base, qualifies leads, and can book, reschedule, and cancel appointments. | Kanal’s AI agent answers product, sizing, shipping and returns questions in 96+ languages, sends order status, and can hand a conversation to a human. |
| Campaigns | Campaign functions include segmented broadcasts, templates, media, A/B testing, delivery statistics and drip sequences. | Merchants can sync Shopify and Klaviyo segments and send targeted WhatsApp campaigns measured per order. |
| Headquarters | Chennai, Tamil Nadu, India | Paris, France |
| Integrations | Listed integrations include HubSpot, Shopify and Salesforce synchronization plus outbound webhooks. | Kanal lists Shopify, Klaviyo, Gorgias, Loyoly, Splio, Zendesk, Crisp, Recharge and PrestaShop integrations; the pricing page marks Splio as coming soon. |
| Purpose | ChatFlow automates WhatsApp replies, qualifies leads, and books appointments for businesses. | Kanal provides WhatsApp marketing and sales tools for Shopify stores, including cart recovery, campaigns, customer support and repeat-purchase messaging. |
| Shared inbox | WhatsApp, Instagram, web chat, SMS and email conversations can be handled in one team inbox. | The shared inbox shows Shopify order context beside conversations and supports assignment, tags and quick replies. |
| Support | Novynix advertises direct founder support and free setup help; the Scale plan includes priority support and dedicated onboarding. | Business and Agency plans list a dedicated account manager; the Shopify App Store listing says app support is provided by KANAL SAS and that direct support in English is not offered. |
Plans
ChatFlow by Novynix
- FreeFree
- Solo₹999 a month
- Team₹2,999 a month
- Growth₹5,999 a month
- Scale₹11,999 a month
In their own words
ChatFlow by Novynix
ChatFlow by Novynix automates WhatsApp replies, lead qualification and appointment booking for businesses. Its AI agent answers questions from a business’s knowledge base and can book, reschedule or cancel appointments. A shared inbox brings together WhatsApp, Instagram, web chat, SMS and email, with team assignment and routing. No-code rules and chatbot flows can trigger replies, tags, assignments, notifications, webhooks and follow-ups. Listed integrations include HubSpot, Shopify and Salesforce sync, Razorpay payment links, outbound webhooks and a public REST API. ChatFlow connects to an existing WhatsApp Business number through the official WhatsApp Business API. Plans include a free tier and paid options from ₹999/mo; paid plan prices are before 18% GST. A 14-day trial is also offered, while WhatsApp conversation charges are billed separately by Meta based on volume and category. Novynix says ChatFlow is in active early access; some features are available on request. It is listed for web, Android and API use. Novynix is based in Chennai, India, and says it was founded in 2026.