Kanal

Spec sheet

Purpose

Kanal provides WhatsApp marketing and sales tools for Shopify stores, including cart recovery, campaigns, customer support and repeat-purchase messaging.Read 9 Oct 2026 · getkanal.com

API

Kanal offers a REST API to send orders, checkouts, customers and shipments from any shop into its WhatsApp marketing automations, without Shopify.Read 9 Oct 2026 · developers.getkanal.com

Integrations

Kanal lists Shopify, Klaviyo, Gorgias, Loyoly, Splio, Zendesk, Crisp, Recharge and PrestaShop integrations; the pricing page marks Splio as coming soon.Read 9 Oct 2026 · getkanal.com

Support

Business and Agency plans list a dedicated account manager; the Shopify App Store listing says app support is provided by KANAL SAS and that direct support in English is not offered.Read 9 Oct 2026 · apps.shopify.com

Headquarters

Paris, FranceRead 28 Sep 2026 · getkanal.com

AI agent

Kanal’s AI agent answers product, sizing, shipping and returns questions in 96+ languages, sends order status, and can hand a conversation to a human.Read 9 Oct 2026 · getkanal.com

Campaigns

Merchants can sync Shopify and Klaviyo segments and send targeted WhatsApp campaigns measured per order.Read 9 Oct 2026 · getkanal.com

Cart recovery

A Shopify checkout event can trigger a WhatsApp reminder with the product image and a one-tap payment link, followed by another reminder if needed.Read 9 Oct 2026 · getkanal.com

Compatibility

The Shopify App Store listing says installation requires a Shopify account and a selected store.Read 9 Oct 2026 · apps.shopify.com

Free option

The Shopify App Store listing says a free plan is available and shows a Free plan, but the maker’s pricing page lists paid plans only.Read 9 Oct 2026 · apps.shopify.com

Messaging compliance

The Shopify page says Kanal uses the official WhatsApp Business API and handles opt-in collection, approved templates and opt-outs.Read 9 Oct 2026 · getkanal.com

Plan limits

The pricing page lists one user for Pro, five for Scale and unlimited users for Business and Agency; extra markets are listed at +50€/mo/market.Read 9 Oct 2026 · getkanal.com

Shared inbox

The shared inbox shows Shopify order context beside conversations and supports assignment, tags and quick replies.Read 9 Oct 2026 · getkanal.com

Plans and prices

Every Kanal plan and price →

Where Specifiction places it

• WhatsApp Marketing Software#28 of 727.6