ChatFlow by Novynix vs Waki
ChatFlow by Novynix
novynix.comWaki
waki.inSide by side
| Figure | ChatFlow by Novynix | Waki |
|---|---|---|
| Price from | ₹999/mo | ₹699/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · WhatsApp Marketing Software | 9.2 (#4) | 7.2 (#44) |
| Analytics | Analytics cover message volume, response times, conversion funnels, SLA, agent coaching and WhatsApp costs. | Campaign analytics include real-time delivery, open, and click tracking, plus report exports. |
| Automation | No-code rules can trigger replies, tags, stage changes, assignments, notifications and webhooks. | Automation workflows use a visual builder with triggers and conditional logic; campaign scheduling includes time-zone awareness, drip campaigns, and recurring sends. |
| Integrations | Listed integrations include HubSpot, Shopify and Salesforce synchronization plus outbound webhooks. | Waki connects to Meta WhatsApp Business API and supports direct CRM syncing; its privacy policy names Meta/WhatsApp, Cashfree payments, and hosting providers as third parties. |
| Intended users | Novynix describes ChatFlow as suited to appointment-driven businesses and lists clinics, salons, dental practices, coaching centres, retail, real estate, education, financial services, and professional services. | Waki describes its mission as serving small and medium businesses and highlights e-commerce, real estate, healthcare, education, and restaurants as use cases. |
| Security | Novynix says data is encrypted in transit and at rest, and conversation data is used only to run automation flows. | The privacy policy says Waki uses encryption in transit and at rest, secure access controls, and regular security audits. |
| Support | Novynix advertises direct founder support and free setup help; the Scale plan includes priority support and dedicated onboarding. | The company About page states 24/7 support; paid plans list community support for Chhotu, email support for Professional, and priority support for Enterprise. |
Plans
ChatFlow by Novynix
- FreeFree
- Solo₹999 a month
- Team₹2,999 a month
- Growth₹5,999 a month
- Scale₹11,999 a month
In their own words
ChatFlow by Novynix
ChatFlow by Novynix automates WhatsApp replies, lead qualification and appointment booking for businesses. Its AI agent answers questions from a business’s knowledge base and can book, reschedule or cancel appointments. A shared inbox brings together WhatsApp, Instagram, web chat, SMS and email, with team assignment and routing. No-code rules and chatbot flows can trigger replies, tags, assignments, notifications, webhooks and follow-ups. Listed integrations include HubSpot, Shopify and Salesforce sync, Razorpay payment links, outbound webhooks and a public REST API. ChatFlow connects to an existing WhatsApp Business number through the official WhatsApp Business API. Plans include a free tier and paid options from ₹999/mo; paid plan prices are before 18% GST. A 14-day trial is also offered, while WhatsApp conversation charges are billed separately by Meta based on volume and category. Novynix says ChatFlow is in active early access; some features are available on request. It is listed for web, Android and API use. Novynix is based in Chennai, India, and says it was founded in 2026.