Chatfuel vs Desku AI Chatbot Builder
Chatfuel
chatfuel.com
Desku AI Chatbot Builder
desku.ioSide by side
| Figure | Chatfuel | Desku AI Chatbot Builder |
|---|---|---|
| Price from | $18/mo | $39/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 8 |
| Spec score · Chatbot Builders | 9.2 (#5) | 9.1 (#10) |
| AI bot generation | Yes | Yes |
| Company legal name | The terms identify 200 Labs, Inc. doing business as Chatfuel as the contracting company. | The terms identify the contracting company using an unresolved placeholder for its legal entity name, so the legal name could not be verified from that page. |
| Company size | LinkedIn lists Chatfuel as a privately held company with 11–50 employees. | LinkedIn lists Desku as having 11–50 employees. |
| Deployment channels | multichannel | multichannel |
| Founded | 2015 | A company-data listing reports Desku.io was founded in 2022; LinkedIn's profile opened here does not display a founding year. |
| Free plan | No | Yes |
| Headquarters | United States | Wilmington, Delaware, United States |
| Human handoff | Yes | The chatbot can escalate conversations to human agents and transfer them to live chat. |
| Integrations | Official pricing documentation names Google Sheets, Zapier, Stripe and the Chatfuel API as integrations. | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. |
| Knowledge-base answers | Yes | Yes |
| Praise: ease of use | Independent reviewers repeatedly describe the no-code builder, templates and flow creation as easy to learn and quick to deploy. | G2 reviewers praise the clean interface, simple setup and ease of building chatbot response flows. |
| Praise: support | Several Trustpilot reviewers praise fast, helpful staff and assistance with WhatsApp automation and sales workflows. | G2 reviewers describe customer support as responsive and helpful. |
| Rating on Apple App Store | 4.6 out of 5 from 25 ratings | The listing says the app has not received enough ratings or reviews to display a rating overview. |
| Rating on Capterra | 4.3 out of 5 from 28 reviews | 4.7 out of 5 from 36 reviews. |
Plans
Chatfuel
- Business$69 a month
- Agency S$90 a month
- TrialFree
- Business$18 a month
- Agency S$90 a month
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.