Chatfuel vs JivoChat
Chatfuel
chatfuel.com
JivoChat
jivochat.comSide by side
| Figure | Chatfuel | JivoChat |
|---|---|---|
| Price from | $18/mo | $28/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 4 |
| Spec score · Live chat software | 9.0 (#12) | 9.4 (#2) |
| Company legal name | The terms identify 200 Labs, Inc. doing business as Chatfuel as the contracting company. | The company privacy policy identifies the service provider as LLC TECNOLOGY DISTRIBUTION LTDA, while LinkedIn lists the brand as Jivo. |
| Documentation and support | The help center covers onboarding, five channels, Fuely AI, leads, bookings, catalogue, payments, integrations, API, billing, teams, security and agencies. | JivoChat provides a public help center with setup, agent-app, integrations and API guides, and its terms describe maintenance and support under its standard practices. |
| Free plan | No | Yes |
| Integrations | Official pricing documentation names Google Sheets, Zapier, Stripe and the Chatfuel API as integrations. | The official integrations directory lists connections and guides for services including Slack, Pipedrive, Bitrix24, Zoho CRM, Mailchimp, Zendesk and chatbot providers. |
| Praise: ease of use | Independent reviewers repeatedly describe the no-code builder, templates and flow creation as easy to learn and quick to deploy. | G2 reviewers commonly praise the product’s ease of use, modern design and straightforward website setup. |
| Rating on Apple App Store | 4.6 out of 5 from 25 ratings | 4.5 out of 5 from 312 ratings. |
| Rating on Capterra | 4.3 out of 5 from 28 reviews | 4.6 out of 5 from 105 reviews. |
| Rating on G2 | 4.4 out of 5 from 45 reviews | 4.6 out of 5 from 51 reviews. |
| Rating on GetApp | 4.3 out of 5 from 28 reviews | 4.6 out of 5 from 105 reviews. |
| Rating on Google Play | 4.7 out of 5 from 306 reviews | 4.6 out of 5 from 23.9K reviews. |
| Rating on Trustpilot | 2.5 out of 5 from 16 reviews | 2.5 out of 5 from 33 reviews. |
| SDK | The Chatfuel SDK scaffolds a React and Vite application with selected inbox, CRM, booking, flow and AI modules through npx @chatfuel/wizard. | The Enterprise plan lists a mobile SDK among its included features. |
| Self-hosting | SDK documentation says generated applications can be deployed to Vercel, a private server or Docker while using Chatfuel infrastructure. | The product materials describe JivoChat as a service hosted using OVHCloud data centers; they do not describe a self-hosted deployment option. |
| Paid from | 69 | 28 |
Plans
Chatfuel
- Business$69 a month
- Agency S$90 a month
- TrialFree
- Business$18 a month
- Agency S$90 a month
In their own words
JivoChat
JivoChat is a customer communication platform for website chat and live-agent conversations. It includes a website chatbot, visitor tracking, and omnichannel chat, with five agent seats and 50 listed integrations. It runs on the web, Windows, macOS, Linux, iOS, and Android. The Free plan costs nothing. Paid plans start at $28/mo (annual), and a 14-day trial is available. Basic includes proactive invitations, pre-chat buttons, real-time visitor monitoring, automatic assistant ready answers, anti-spam protection, and JivoChat CRM. Professional adds the Telephony Plus module, WhatsApp integration, voice messages on Telegram, Instagram, and Facebook, chatbot integration, and chat rescue. Enterprise includes a mobile SDK, chat routing, a video call module, and a chat API. These tiers provide different combinations of visitor engagement, messaging, and support functions. The listed prices for Basic, Professional, and Enterprise are $28.00, $42.00, and $56.00 per month, respectively, when billed annually.