Chatfuel vs LiveChat
Chatfuel
chatfuel.com
LiveChat
livechat.comSide by side
| Figure | Chatfuel | LiveChat |
|---|---|---|
| Price from | $18/mo | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 9 |
| Spec score · Live chat software | 9.0 (#12) | 9.3 (#5) |
| AI agent | Its AI agent answers from a company knowledge base, qualifies leads, books appointments, recommends catalogue items and hands chats to human staff. | AI Agent answers common questions using a knowledge base and rules, and can hand complex requests to a teammate with context attached. |
| Free plan | No | No |
| Integrations | Official pricing documentation names Google Sheets, Zapier, Stripe and the Chatfuel API as integrations. | The marketplace advertises more than 200 communication, ecommerce and CRM integrations. |
| Praise: ease of use | Independent reviewers repeatedly describe the no-code builder, templates and flow creation as easy to learn and quick to deploy. | GetApp reviewers describe setup as straightforward and the interface as polished, customizable and easy to use. |
| Rating on Apple App Store | 4.6 out of 5 from 25 ratings | 4.3 out of 5 from 110 ratings. |
| Rating on Capterra | 4.3 out of 5 from 28 reviews | 4.6 out of 5 from 1,728 reviews. |
| Rating on G2 | 4.4 out of 5 from 45 reviews | 4.5 out of 5 from 813 reviews. |
| Rating on GetApp | 4.3 out of 5 from 28 reviews | 4.6 out of 5 from 1,728 reviews. |
| Rating on Google Play | 4.7 out of 5 from 306 reviews | 3.0 out of 5 from 1.03K reviews. |
| Rating on Trustpilot | 2.5 out of 5 from 16 reviews | 2.5 out of 5 from 97 reviews. |
| SDK licence | The public wizard package and generated application source are released under the MIT licence. | The public JavaScript Chat SDK repository is released under the MIT license. |
| What it does | Chatfuel provides AI chatbots and messaging automation for WhatsApp, Instagram, Facebook, TikTok and website chat. | LiveChat is a SaaS customer-service product with website chat, chatbot, help-desk and web-analytics capabilities. |
Plans
Chatfuel
- Business$69 a month
- Agency S$90 a month
- TrialFree
- Business$18 a month
- Agency S$90 a month
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
In their own words
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.