| Price from | $18/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 5 |
| Spec score · Chatbot Builders | 9.2 (#5) | 9.0 (#13) |
| Spec score · Chatbot software | 9.1 (#3) | 8.4 (#7) |
| AI bot generation | Yes | Yes |
| Deployment channels | multichannel | multichannel |
| Founded | 2015 | 2016 |
| Free plan | No | Yes |
| Headquarters | United States | San Francisco, California, United States |
| Human handoff | Yes | Yes |
| Knowledge-base answers | Yes | Yes |
| Rating on Capterra | 4.3 out of 5 from 28 reviews | 4.7 out of 5 from 6 reviews |
| Rating on G2 | 4.4 out of 5 from 45 reviews | 4.0 out of 5 from 11 reviews |
| Rating on GetApp | 4.3 out of 5 from 28 reviews | 4.7 out of 5 from 6 reviews |
| SDK | The Chatfuel SDK scaffolds a React and Vite application with selected inbox, CRM, booking, flow and AI modules through npx @chatfuel/wizard. | Rasa supplies a Python Rasa SDK for implementing custom actions, while other languages can be used through the HTTP action-server contract. |
| Security controls | Chatfuel states that its production data centers meet standards including ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2. | The platform lists SSO, role-based access control, PII management, Vault-backed secrets management, dependency vulnerability protection and OpenTelemetry observability. |
| Visual flow builder | Yes | Yes |
