| Price from | $18/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 5 |
| Spec score · Chatbot Builders | 9.2 (#5) | 9.0 (#14) |
| Spec score · Live chat software | 9.0 (#12) | 8.9 (#15) |
| Spec score · Chatbot software | 9.1 (#3) | 8.2 (#9) |
| AI bot generation | Yes | Yes |
| Deployment channels | multichannel | multichannel |
| Founded | 2015 | Yellow.ai began as Yellow Messenger in 2016, founded by three co-founders. |
| Free plan | No | Yes |
| Headquarters | United States | San Mateo, California, United States |
| Human handoff | Yes | Yes |
| Integrations | Official pricing documentation names Google Sheets, Zapier, Stripe and the Chatfuel API as integrations. | Yellow.ai advertises more than 150 prebuilt enterprise integrations, including Salesforce, Zendesk, Genesys and NICE. |
| Knowledge-base answers | Yes | Yes |
| Rating on G2 | 4.4 out of 5 from 45 reviews | Yellow.ai is rated 4.4 out of 5 from 107 reviews. |
| Rating on GetApp | 4.3 out of 5 from 28 reviews | Yellow.ai is rated 4.5 out of 5 from 37 reviews, with 84% classified as positive. |
| Rating on Google Play | 4.7 out of 5 from 306 reviews | The YellowAI Partner Android listing shows 10K+ downloads but does not display a star rating or rating count in the opened page. |
| Rating on Trustpilot | 2.5 out of 5 from 16 reviews | Yellow.ai has a TrustScore of 2.9 out of 5 from 2 reviews, with both reviews rated one star. |
| Security controls | Chatfuel states that its production data centers meet standards including ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2. | Security pages describe SSO, role-based permissions, TLS encryption, virtual private cloud controls, ACLs, vulnerability scanning and annual penetration tests. |
| Self-hosting | SDK documentation says generated applications can be deployed to Vercel, a private server or Docker while using Chatfuel infrastructure. | The public documentation describes Studio and flows running on cloud.yellow.ai and does not document a self-hosted deployment option. |
