Chative vs Freshchat
Chative
chative.io
Freshchat
freshworks.comSide by side
| Figure | Chative | Freshchat |
|---|---|---|
| Price from | $10/mo | $19/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · Live chat software | 8.0 (#45) | 9.4 (#1) |
| Integrations | The maker lists Facebook Messenger, Instagram Business, Zalo OA, WhatsApp Business, Shopify, and WooCommerce among supported channels or commerce integrations. | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. |
| Mobile apps | Chative provides iOS and Android apps for managing conversations, customer information, team collaboration, and real-time notifications. | Freshchat has iOS and Android apps that let agents respond, assign conversations, add private notes, resolve chats, and receive push notifications. |
| Support | The pricing page lists priority support for BUSINESS, and the documentation directs mobile app users to contact the support team for help. | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. |
| Target customers | The pricing page presents STARTER as suited to solopreneurs, startups, and new online shops, with paid tiers adding CRM, analytics, automation, and customization. | Freshchat is described as suitable for small businesses through large enterprises and for organizations in e-commerce, travel and hospitality, healthcare, and other sectors. |
Plans
In their own words
Freshchat
Freshchat helps organizations handle customer conversations across websites, mobile apps, and messaging channels. Its shared inbox lets agents assign, respond to, and resolve conversations, including messages from web and mobile chat, email, social messengers, SMS, WhatsApp, LINE, and Google Business Messages. Businesses can deploy no-code Freddy AI chatbots to answer common questions. The free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions for up to 10 agents. Freshchat also has Android and iOS apps for responding, assigning conversations, adding private notes, resolving chats, and receiving notifications. The 14-day trial provides Enterprise access and requires no credit card. Paid plans start at $19 a month, billed annually. Listed higher-tier options include multilingual conversations, custom dashboards, intelligent routing, and audit logs. Connectors and APIs support integrations and workflow automation. Freshchat says its standalone data stores are encrypted in transit and at rest.