Chative vs LiveChat
Chative
chative.io
LiveChat
livechat.comSide by side
| Figure | Chative | LiveChat |
|---|---|---|
| Price from | $10/mo | $19/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 9 |
| Spec score · Live chat software | 8.0 (#45) | 9.3 (#5) |
| AI agent | Its AI agent answers FAQs, order tracking, and product questions using information from a website, policies, and files. | AI Agent answers common questions using a knowledge base and rules, and can hand complex requests to a teammate with context attached. |
| API | The BUSINESS plan includes API and webhooks. | The platform exposes Agent Chat and Customer Chat APIs over stateless Web API and stateful WebSocket real-time transports. |
| Integrations | The maker lists Facebook Messenger, Instagram Business, Zalo OA, WhatsApp Business, Shopify, and WooCommerce among supported channels or commerce integrations. | The marketplace advertises more than 200 communication, ecommerce and CRM integrations. |
| Plan limits | The pricing comparison lists conversation history limits of 30 days for STARTER, 180 days for TEAM, and 3 years for BUSINESS. | Essential includes 10 AI resolutions monthly and Growth includes 200; extra packages of 50 are listed at $49.50. |
| Product | Chative describes itself as an all-in-one customer engagement platform for e-commerce messaging, live chat, AI agents, and customer support. | LiveChat provides website live chat for customer support, lead qualification, and sales. |
| Support | The pricing page lists priority support for BUSINESS, and the documentation directs mobile app users to contact the support team for help. | TrustRadius reviewers repeatedly praise intuitive navigation, 24/7 customer support and helpful videos, articles and usage guidance. |
Plans
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
In their own words
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.