Chatlayer by Sinch vs Desku AI Chatbot Builder
Chatlayer by Sinch
sinch.com
Desku AI Chatbot Builder
desku.ioSide by side
| Figure | Chatlayer by Sinch | Desku AI Chatbot Builder |
|---|---|---|
| Price from | — | $39/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 8 |
| Spec score · Chatbot Builders | 8.2 (#90) | 9.1 (#10) |
| AI bot generation | Yes | Yes |
| Analytics | The platform provides bot-message analysis and a dashboard for administrators to inspect bot health. | The builder includes conversation analytics for tracking chatbot performance and accuracy. |
| Deployment channels | multichannel | multichannel |
| Founded | 2018 | A company-data listing reports Desku.io was founded in 2022; LinkedIn's profile opened here does not display a founding year. |
| Headquarters | Stockholm, Sweden | Wilmington, Delaware, United States |
| Human handoff | Yes | The chatbot can escalate conversations to human agents and transfer them to live chat. |
| Languages | Chatlayer’s NLP lets bots understand and communicate in more than 100 languages across channels. | The chatbot product page advertises multilingual support, while G2 lists German, English, French, Spanish and Swedish as supported languages. |
| Product | Chatlayer provides smart chatbots and voice bots for engaging with customers across multiple channels. | Desku describes its AI Chatbot Builder as a visual, no-code tool for creating, training and deploying customer support chatbots. |
| Security | The Chatlayer documentation states that the platform is ISO 27001 certified. | Desku says its controls include encryption in transit and at rest, role-based access, monitoring, logging and intrusion detection. |
| Support | Sinch’s support page says its knowledge base and community cover Chatlayer and offers a support request form. | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. |
| Visual flow builder | Yes | Yes |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
In their own words
Chatlayer by Sinch
Chatlayer by Sinch has no write-up on Specifiction yet; its figures are above.
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.