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SPECIFICTION
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Chatlayer by Sinch

sinch.com

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Spec score 8.2 #90 of 257 in Chatbot Builders

Spec sheet

Product
Chatlayer provides smart chatbots and voice bots for engaging with customers across multiple channels.Read 12 Oct 2026 · sinch.com
Security
The Chatlayer documentation states that the platform is ISO 27001 certified.Read 12 Oct 2026 · docs.chatlayer.ai
Support
Sinch’s support page says its knowledge base and community cover Chatlayer and offers a support request form.Read 12 Oct 2026 · sinch.com
Headquarters
Stockholm, SwedenRead 19 Oct 2026 · sinch.com
Founded
2018Read 19 Oct 2026 · sinch.com
AI bot generation
YesRead 21 Sep 2026 · sinch.com
AI integration
The product page describes a GPT-3 integration for more personalized bot responses.Read 12 Oct 2026 · sinch.com
Analytics
The platform provides bot-message analysis and a dashboard for administrators to inspect bot health.Read 12 Oct 2026 · sinch.com
Business integrations
Chatlayer says it integrates through its API with major CRM, ticketing, knowledge-base, and contact-center solutions.Read 12 Oct 2026 · sinch.com
Company founded
Sinch’s about page says its founders set out in 2008 to transform customer communications.Read 12 Oct 2026 · sinch.com
Deployment channels
multichannelRead 21 Sep 2026 · sinch.com
Human handoff
YesRead 21 Sep 2026 · sinch.com
Languages
Chatlayer’s NLP lets bots understand and communicate in more than 100 languages across channels.Read 12 Oct 2026 · sinch.com
Messaging channels
Sinch lists WhatsApp, RCS, SMS, MMS, Facebook Messenger, Instagram, Viber, Telegram, KakaoTalk, LINE, WeChat, Sinch Push, and Sinch Live Chat among its Conversation API channels.Read 12 Oct 2026 · sinch.com
No-code builder
Sinch says users can set up chatbots without coding and start from industry-tailored templates.Read 12 Oct 2026 · sinch.com
Trial availability
The Chatlayer product page offers a “Try for free” signup, but does not state a trial duration.Read 12 Oct 2026 · sinch.com
Trust and compliance
Sinch’s Trust Center lists ISO 27001:2022, SOC 2 Type II, PCI, GDPR, and HIPAA badges and notes that certifications may apply to specific products.Read 12 Oct 2026 · trust.sinch.com
Visual flow builder
YesRead 21 Sep 2026 · sinch.com
Who it is for
Sinch presents Chatlayer for businesses seeking to automate customer care, engage customers, and personalize experiences for clients and prospects.Read 12 Oct 2026 · sinch.com

Plans and prices

Chatlayer Priced on request Contact sales for pricing; no Chatlayer plan prices listed on Sinch’s pricing page Read 12 Oct 2026 · sinch.com

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