Chatlio vs LiveChat
Chatlio
chatlio.com
LiveChat
livechat.comSide by side
| Figure | Chatlio | LiveChat |
|---|---|---|
| Price from | $30/mo | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 9 |
| Spec score · Live chat software | 7.8 (#55) | 9.3 (#5) |
| Compliance | Chatlio states that it is GDPR compliant and links to its Data Privacy Framework participant listing. | The maker lists SOC 2 Type 2, GDPR, CCPA, PCI DSS SAQ A, and Data Privacy Framework among its security and compliance credentials. |
| Integrations | The product lists APIs, webhooks, Zapier and Segment, alongside Slack and Discord team platforms. | The marketplace advertises more than 200 communication, ecommerce and CRM integrations. |
| Product | Chatlio connects a website chat widget to Slack or Discord so a team can answer visitors from its workspace. | LiveChat provides website live chat for customer support, lead qualification, and sales. |
| Security | Chatlio says data is encrypted in transit using TLS and at rest in its databases and storage systems, including stored chat content when history storage is enabled. | The current product page states SOC 2 Type 2-audited security, GDPR and CCPA compliance, WCAG 2.2 AA accessibility and PCI DSS SAQ A. |
| Support | Chatlio offers product help by email or through its website chat widget; Business includes priority support and Scale includes a direct line to the founder. | TrustRadius reviewers repeatedly praise intuitive navigation, 24/7 customer support and helpful videos, articles and usage guidance. |
Plans
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
In their own words
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.