Chatra vs DelightChat
Chatra
chatra.com
DelightChat
delightchat.ioSide by side
| Figure | Chatra | DelightChat |
|---|---|---|
| Price from | €31/mo | $29/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Conversational Support Software | 9.0 (#6) | 8.2 (#12) |
| Channels | The product offers a dashboard for handling website chat alongside email, Facebook Messenger, and Instagram conversations. | The shared inbox supports WhatsApp, Instagram DMs and comments, Facebook Messenger and comments, email, and live chat. |
| Integrations | The plans page lists WordPress, Shopify, WooCommerce, Ecwid, Slack, BigCommerce, Help Scout, and Zapier integrations. | The pricing page lists Shopify Flow integration for triggering WhatsApp messages from workflows. |
| Product | Chatra lets website visitors contact businesses by live chat while agents are online or send messages when agents are offline. | DelightChat combines an omnichannel customer support inbox with WhatsApp marketing for ecommerce brands. |
| Security | The plans page describes the chat widget as SSL-encrypted, and Chatra publishes a data processing addendum and GDPR information. | The privacy policy says DelightChat has technical and organizational measures designed to protect personal information and identifies AWS as its cloud computing service provider. |
| Support | Chatra lists email support Monday through Friday, 3am–4pm EST, and offers help setting up integrations and installations. | The pricing page lists email and WhatsApp support, with response-time targets of 24 working hours on Startup, 8 on Scale, and 4 on Growth. |
Plans
In their own words
DelightChat
DelightChat combines an omnichannel support inbox with WhatsApp marketing for ecommerce brands. The shared inbox handles WhatsApp, Instagram messages and comments, Facebook Messenger messages and comments, email, and live chat. Shopify integration shows customer and order details and lets agents view, edit, refund, duplicate, or cancel orders from the dashboard. WhatsApp tools include broadcasts, abandoned-cart recovery, order notifications, cash-on-delivery verification, and opt-out management. Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. Shopify Flow can trigger WhatsApp messages from workflows. A GPT-powered drafting and rewriting assistant is available as a paid add-on with monthly free usage limits. Plans start at $29/mo with a 14-day trial and no free plan. Startup includes 500 tickets, 2,500 contacts, five team members, and three support channels monthly. WhatsApp charges are extra and vary by message category and customer country.