Chatra vs Freshchat
Chatra
chatra.com
Freshchat
freshworks.comSide by side
| Figure | Chatra | Freshchat |
|---|---|---|
| Price from | €31/mo | $19/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 4 |
| Spec score · Conversational Support Software | 9.0 (#6) | 9.1 (#3) |
| Spec score · Live chat software | 8.5 (#24) | 9.4 (#1) |
| Included agent seats | 1 | 10 |
| Channels | The product offers a dashboard for handling website chat alongside email, Facebook Messenger, and Instagram conversations. | Freshchat supports website and mobile-app chat, email, Facebook and Instagram messaging, SMS, WhatsApp, LINE, and Google Business Messages. |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Founded | Chatra says it launched its live chat tool in 2015. | 2010 |
| Free plan | Yes | Yes |
| Free-plan limit | The Free plan allows one agent and up to five chats per month, while the paid plans list unlimited monthly chats. | The Free plan supports up to 10 agents. |
| Integrations | The plans page lists WordPress, Shopify, WooCommerce, Ecwid, Slack, BigCommerce, Help Scout, and Zapier integrations. | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. |
| Live agent chat | Yes | Yes |
| Mobile apps | Chatra provides an agent dashboard accessible in a browser and mobile apps for iOS and Android. | Freshchat has iOS and Android apps that let agents respond, assign conversations, add private notes, resolve chats, and receive push notifications. |
| Security | The plans page describes the chat widget as SSL-encrypted, and Chatra publishes a data processing addendum and GDPR information. | Standalone Freshchat data stores are encrypted in transit and at rest, with controls audited under SOC 2, ISO 27001, ISO 27701, and Cyber Essentials Plus certifications. |
| Paid from | 25 | 19 |
| Support | Chatra lists email support Monday through Friday, 3am–4pm EST, and offers help setting up integrations and installations. | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. |
| Visitor tracking | Agents can view a real-time list of website visitors with details such as location, current page, referrer, operating system, and browser. | Yes |
Plans
In their own words
Freshchat
Freshchat helps organizations handle customer conversations across websites, mobile apps, and messaging channels. Its shared inbox lets agents assign, respond to, and resolve conversations, including messages from web and mobile chat, email, social messengers, SMS, WhatsApp, LINE, and Google Business Messages. Businesses can deploy no-code Freddy AI chatbots to answer common questions. The free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions for up to 10 agents. Freshchat also has Android and iOS apps for responding, assigning conversations, adding private notes, resolving chats, and receiving notifications. The 14-day trial provides Enterprise access and requires no credit card. Paid plans start at $19 a month, billed annually. Listed higher-tier options include multilingual conversations, custom dashboards, intelligent routing, and audit logs. Connectors and APIs support integrations and workflow automation. Freshchat says its standalone data stores are encrypted in transit and at rest.