Chatra vs JivoChat
Chatra
chatra.com
JivoChat
jivochat.comSide by side
| Figure | Chatra | JivoChat |
|---|---|---|
| Price from | €31/mo | $28/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 4 |
| Spec score · Conversational Support Software | 9.0 (#6) | 9.1 (#5) |
| Spec score · Live chat software | 8.5 (#24) | 9.4 (#2) |
| Included agent seats | 1 | 5 |
| Website chatbot | Yes | Yes |
| Chatbots | Chat bots can present visitors with automated messages and reply options, then transfer them to a support agent. | JivoChat supports chatbot integrations, and its help material describes configuring which channels an integrated bot can serve. |
| Chat channels | omnichannel | omnichannel |
| Free plan | Yes | Yes |
| Integrations | The plans page lists WordPress, Shopify, WooCommerce, Ecwid, Slack, BigCommerce, Help Scout, and Zapier integrations. | The official integrations directory lists connections and guides for services including Slack, Pipedrive, Bitrix24, Zoho CRM, Mailchimp, Zendesk and chatbot providers. |
| Live agent chat | Yes | Yes |
| Security | The plans page describes the chat widget as SSL-encrypted, and Chatra publishes a data processing addendum and GDPR information. | JivoChat says it uses TLS for data in transit, a web application firewall, hashed password storage, data isolation and external security audits. |
| Paid from | 25 | 28 |
| Visitor tracking | Agents can view a real-time list of website visitors with details such as location, current page, referrer, operating system, and browser. | Yes |
Plans
In their own words
JivoChat
JivoChat is a customer communication platform for website chat and live-agent conversations. It includes a website chatbot, visitor tracking, and omnichannel chat, with five agent seats and 50 listed integrations. It runs on the web, Windows, macOS, Linux, iOS, and Android. The Free plan costs nothing. Paid plans start at $28/mo (annual), and a 14-day trial is available. Basic includes proactive invitations, pre-chat buttons, real-time visitor monitoring, automatic assistant ready answers, anti-spam protection, and JivoChat CRM. Professional adds the Telephony Plus module, WhatsApp integration, voice messages on Telegram, Instagram, and Facebook, chatbot integration, and chat rescue. Enterprise includes a mobile SDK, chat routing, a video call module, and a chat API. These tiers provide different combinations of visitor engagement, messaging, and support functions. The listed prices for Basic, Professional, and Enterprise are $28.00, $42.00, and $56.00 per month, respectively, when billed annually.