Chattermill vs Keatext
Chattermill
chattermill.com
Keatext
keatext.aiSide by side
| Figure | Chattermill | Keatext |
|---|---|---|
| Price from | — | $550/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 1 | 3 |
| Spec score · Experience Management Software | 8.0 (#6) | 8.0 (#7) |
| Spec score · Feedback Analytics Software | 8.0 (#5) | 7.9 (#7) |
| Spec score · Voice of Customer Software | 7.9 (#8) | 7.8 (#10) |
| Spec score · Customer Experience Analytics Software | 7.9 (#8) | 7.8 (#10) |
| Spec score · Text Analytics Software | 7.9 (#11) | 7.9 (#12) |
| Founded | 2015 | 2010 |
| Headquarters | Chattermill lists its address as 68 Hanbury Street, London, E1 5JL, United Kingdom. | Montreal, Quebec, Canada |
| Integrations | Chattermill's integrations page lists connections including Zendesk, Intercom, Salesforce, Slack, Jira, Snowflake, and an API. | The site lists native integrations for SurveyMonkey, Zendesk, QuestionPro, Alchemer, ServiceNow, Qualtrics, Intercom, Salesforce, and Yotpo, plus 400+ other feedback platforms through Tray.io. |
| Languages | The platform overview says Chattermill analyzes feedback in more than 100 languages with automated translation and transcription. | Users can upload data in more than 50 languages for translation into English. |
| Reporting | Users can create custom reports with advanced filters and visualizations and add them to dashboards. | Keatext can generate shareable reports on the customer journey with action items and recommendations expressed in natural language by GPT. |
| Security | Chattermill states that it is SOC 2 Type II and ISO 27001 certified and compliant with GDPR and CCPA. | Keatext says it is GDPR compliant and SOC 2 certified, and is pursuing ISO 42001 certification. |
Plans
In their own words
Chattermill
Chattermill brings customer feedback together to surface issues and answer questions using customer comments as evidence. Its Lyra Agent analyzes feedback and returns answers with quantified evidence, charts, reports, and customer quotes; it also monitors voice-of-customer data and raises trends and signals. Teams can create custom reports with advanced filters and visualizations, add them to dashboards, and route real-time issue alerts to Slack, email, Jira, or other destinations. Chattermill connects to 65+ feedback channels, including surveys, reviews, support, social media, and voice calls. Listed integrations include Zendesk, Intercom, Salesforce, Slack, Jira, Snowflake, and an API. It can also connect customer intelligence to Claude, ChatGPT, and other MCP-compatible agents. The platform analyzes feedback in more than 100 languages with automated translation and transcription. Chattermill lists sentiment analysis, NPS surveys, feature requests, and in-app feedback. It is intended for enterprise CX, insights, product, and customer-support teams. The company says it is SOC 2 Type II and ISO 27001 certified and complies with GDPR and CCPA. Pricing is available on request.