Chattermill vs moveXM
Chattermill
chattermill.commoveXM
movexm.comSide by side
| Figure | Chattermill | moveXM |
|---|---|---|
| Price from | — | €541.67/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Customer Experience Management Software | 7.9 (#8) | 8.2 (#6) |
| AI analysis | Lyra Agent analyzes feedback and provides answers with quantified evidence, charts, reports, and customer quotes. | Its AI features support automatic feedback analysis, pattern recognition, and action prioritization. |
| AI data use | Chattermill says customer data is used only to train that customer's own taxonomy and is not used to train models for other parties. | The company says customer data is not used to train AI models. |
| Analysis | Lyra Agent answers questions about customer feedback with quantified evidence, charts, reports, and customer quotes. | moveXM Next includes automated text and sentiment analysis, AI-assisted summaries, dashboards, and KPI visualizations. |
| API | The API can send data to Chattermill, enrich data there, and export Chattermill data to a data warehouse or other system. | A REST API can be used to connect custom applications, with the team supporting tailored integrations. |
| Founded | 2015 | 1995 |
| Headquarters | Chattermill lists its address as 68 Hanbury Street, London, E1 5JL, United Kingdom. | Frankfurt, Germany |
| Integrations | Chattermill's integrations page lists connections including Zendesk, Intercom, Salesforce, Slack, Jira, Snowflake, and an API. | moveXM connects with CRM, ERP, eCommerce, marketing, and operational systems, and offers a REST API for custom applications. |
| Purpose | Chattermill analyzes customer feedback in one place, flags issues, and provides answers backed by customer comments. | moveXM provides customer feedback and customer experience management software, backed by CX consulting. |
| Security | Chattermill states that it is SOC 2 Type II and ISO 27001 certified and compliant with GDPR and CCPA. | The maker states that Infinity is hosted in Germany and is GDPR-compliant and certified according to TISAX, ISO 27001, and ISO 9001:2015. |
Plans
In their own words
Chattermill
Chattermill brings customer feedback together to surface issues and answer questions using customer comments as evidence. Its Lyra Agent analyzes feedback and returns answers with quantified evidence, charts, reports, and customer quotes; it also monitors voice-of-customer data and raises trends and signals. Teams can create custom reports with advanced filters and visualizations, add them to dashboards, and route real-time issue alerts to Slack, email, Jira, or other destinations. Chattermill connects to 65+ feedback channels, including surveys, reviews, support, social media, and voice calls. Listed integrations include Zendesk, Intercom, Salesforce, Slack, Jira, Snowflake, and an API. It can also connect customer intelligence to Claude, ChatGPT, and other MCP-compatible agents. The platform analyzes feedback in more than 100 languages with automated translation and transcription. Chattermill lists sentiment analysis, NPS surveys, feature requests, and in-app feedback. It is intended for enterprise CX, insights, product, and customer-support teams. The company says it is SOC 2 Type II and ISO 27001 certified and complies with GDPR and CCPA. Pricing is available on request.