Chattermill vs Sprinklr Unified-CXM Platform
Chattermill
chattermill.com
Sprinklr Unified-CXM Platform
sprinklr.comSide by side
| Figure | Chattermill | Sprinklr Unified-CXM Platform |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Experience Management Software | 8.0 (#6) | 7.8 (#9) |
| Spec score · Customer Experience Management Software | 7.9 (#8) | 7.7 (#16) |
| API | The API can send data to Chattermill, enrich data there, and export Chattermill data to a data warehouse or other system. | Sprinklr exposes REST APIs for cases, profiles, messages, campaigns, assets, listening, reporting, surveys, users and configuration. |
| Founded | 2015 | 2009 |
| Headquarters | Chattermill lists its address as 68 Hanbury Street, London, E1 5JL, United Kingdom. | New York City, United States |
| Integrations | Chattermill's integrations page lists connections including Zendesk, Intercom, Salesforce, Slack, Jira, Snowflake, and an API. | The marketplace lists more than 100 integrations spanning CRM, analytics, advertising, collaboration, data, security and workflow categories. |
| Security certifications | Chattermill states that it is SOC 2 Type II and ISO 27001 certified and complies with GDPR and CCPA. | Sprinklr states that it maintains SOC 1 Type II, SOC 2 Type II, PCI DSS and ISO 27001 certifications and FedRAMP authorization. |
Plans
Sprinklr Unified-CXM Platform
- Sprinklr EnterprisePriced on request
In their own words
Chattermill
Chattermill brings customer feedback together to surface issues and answer questions using customer comments as evidence. Its Lyra Agent analyzes feedback and returns answers with quantified evidence, charts, reports, and customer quotes; it also monitors voice-of-customer data and raises trends and signals. Teams can create custom reports with advanced filters and visualizations, add them to dashboards, and route real-time issue alerts to Slack, email, Jira, or other destinations. Chattermill connects to 65+ feedback channels, including surveys, reviews, support, social media, and voice calls. Listed integrations include Zendesk, Intercom, Salesforce, Slack, Jira, Snowflake, and an API. It can also connect customer intelligence to Claude, ChatGPT, and other MCP-compatible agents. The platform analyzes feedback in more than 100 languages with automated translation and transcription. Chattermill lists sentiment analysis, NPS surveys, feature requests, and in-app feedback. It is intended for enterprise CX, insights, product, and customer-support teams. The company says it is SOC 2 Type II and ISO 27001 certified and complies with GDPR and CCPA. Pricing is available on request.
Sprinklr Unified-CXM Platform
Sprinklr Unified-CXM Platform has no write-up on Specifiction yet; its figures are above.