Chattrik Omni Channel vs Emplifi
Chattrik Omni Channel
chattrik.comEmplifi
emplifi.ioSide by side
| Figure | Chattrik Omni Channel | Emplifi |
|---|---|---|
| Price from | $14.99/mo | $1,249/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 11 |
| Spec score · Social Customer Service Software | 8.3 (#8) | 8.6 (#5) |
| Mobile app | The Chattrik mobile app provides access to the shared inbox and supports replies and real-time notifications on the go. | Emplifi Social lets users approve and publish scheduled posts, handle conversations, assign labels and escalate messages to CRMs. |
| Security | The maker lists security settings and controls, including trusted domains and banning customers, but the product page does not specify security certifications or compliance standards. | Emplifi states that it holds ISO/IEC 27001:2022 certification and has obtained a SOC 2 Type 2 audit report. |
| Support | The pricing page includes email support in Starter and live chat support plus a dedicated account manager in Growth. | Customers needing technical help can visit the Emplifi Customer Center or create a support ticket. |
Plans
Chattrik Omni Channel
- Starter$14.99 a month
- Growth$39.99 a month
- EnterprisePriced on request
Emplifi
- Social Marketing Essential$1,249 a month
- Social Marketing Advanced$2,499 a month
- Essential$1,249 a month
- Advanced$2,499 a month
- IntelligentPriced on request
- Social Care AdvancedPriced on request
- Social Care EssentialPriced on request
- Social Care IntelligentPriced on request
- Social Commerce AdvancedPriced on request
- Social Commerce EssentialPriced on request
In their own words
Chattrik Omni Channel
Chattrik Omni Channel brings Facebook Messenger, Instagram and website live chat into one shared inbox. Agents can see earlier customer conversations for context, then filter, tag, assign and prioritize chats. Teams can route conversations to agents or departments and leave private internal notes. Conversation and team activity insights help monitor performance. The service works on web, Android and iOS; its mobile app supports inbox access, replies and real-time notifications. Chattrik describes it as suitable for businesses of all sizes and built for growing businesses, with listed industries ranging from logistics and finance to e-commerce, healthcare and law. There is no free plan. Listed plans are Starter at $14.99 per seat per month, Growth at $39.99 per seat per month, and Enterprise at custom pricing. The pricing page says there are no setup fees and subscriptions can be canceled anytime.