ChatWhale vs Loopy Loyalty
ChatWhale
chatwhale.com
Loopy Loyalty
loopyloyalty.comSide by side
| Figure | ChatWhale | Loopy Loyalty |
|---|---|---|
| Price from | $29/mo | $20.83/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 3 | 6 |
| Spec score · Loyalty Program Software | 9.0 (#2) | 8.9 (#6) |
| Analytics | The dashboard is described as reporting promotion performance, customer types, trends, and subscriber analytics over selected date periods. | Reporting covers signups, visits, redemptions, customer activity and campaign performance. |
| Documentation | The maker pages reviewed do not provide a documentation or help-center link in the available homepage content. | The help center provides setup guides, troubleshooting articles, integration instructions and Stamper App documentation. |
| Integrations | The homepage identifies Facebook Pages, Facebook Messenger, and Facebook Ads as the product's Facebook-related channels and acquisition tools. | Official integration guidance covers Zapier, Make, Google Sheets, Acuity, Mailchimp and Square POS workflows. |
| Licence | ChatWhale's terms say intellectual property including source code created for the service remains ChatWhale's property. | Terms state that PassKit owns the platform software, APIs, designs and trademarks while customers retain ownership of their data and passes. |
| Messaging | The platform supports broadcasts, customer groups, one-to-one messaging with history and profiles, and automated welcome and engagement messages. | Smart messaging sends updates and reminders through Apple Wallet and Google Wallet. |
| Product | ChatWhale gamifies customer engagement with chatbots and loyalty rewards through Facebook Pages and Messenger. | Loopy Loyalty creates and manages digital stamp cards stored in Apple Wallet and Google Wallet, without requiring a customer app. |
| Rating on G2 | 5 out of 5 from 1 review. | 3.6 out of 5 from 6 reviews |
| Support | The terms say technical support is available only by email at [email protected]. | Help documentation says an AI support bot is available around the clock, with escalation often taking four to five hours or up to 24 hours; premium consultation is listed at $195 per hour. |
| System requirements | The maker pages reviewed do not specify browser versions, operating system requirements, or device requirements. | The service is browser-based; the staff Stamper App is offered for iOS and Android, and customers use Apple Wallet or Google Wallet instead of downloading a loyalty app. |
Plans
Loopy Loyalty
- Starter$25 a month
- Growth$69 a month
- Ultimate$95 a month
- Starter$250 a year
- Growth$690 a year
- Ultimate$950 a year
In their own words
ChatWhale
ChatWhale is a web platform for customer engagement through Facebook Pages and Messenger, combining chatbots with loyalty rewards. Its scratchcard offers are intended to encourage repeat visits and spending. Chatbots can create, send, and track campaigns automatically. Messaging tools include broadcasts, customer groups, one-to-one conversations with history and profiles, and automated welcome and engagement messages. Businesses can attract subscribers through website widgets, Facebook Page comments, and Facebook Ads. The dashboard shows promotion performance, customer types and trends, and subscriber analytics over selected date periods. The site lists notifications for desktop browsers, mobile apps, watches, and Facebook red dots. ChatWhale has a free plan. Everything You Need costs $29 a month and includes up to 500 subscribers and three Facebook Pages; Rapid Growth costs $99 a month and includes up to 10,000 subscribers and unlimited Facebook Pages. Both list no ChatWhale branding. The product depends on Facebook Pages and the Messenger app. Its terms say support is by email only and that service content may be transferred unencrypted.
Loopy Loyalty
Loopy Loyalty lets businesses create digital stamp and punch cards for Apple Wallet and Google Wallet, so customers can earn repeat-visit rewards without needing a separate customer app. Businesses design, customize, preview, publish, and manage campaigns from a web dashboard. Customers can enroll online or in person through QR codes, links, posters, or landing pages. Staff use the Stamper app on Android or iOS to scan cards, add stamps, and redeem rewards; POS integration is not required. Businesses can message all customers, selected segments, or individuals, including with location-based messages near business locations. Reports cover stamps, rewards, redemptions, customer activity, and estimated revenue, with CSV export on eligible plans. The product also describes Zapier and Make integrations, including enrollment email notifications and importing customers to issue cards. Plans start at $25 per month, and the 15-day trial includes feature access without a credit card. Each plan allows unlimited customers, while card designs, locations, and sub-users vary by tier.