ChatWhale vs Simplicity Loyalty
ChatWhale
chatwhale.comSimplicity Loyalty
simplicitycrm.comSide by side
| Figure | ChatWhale | Simplicity Loyalty |
|---|---|---|
| Price from | $29/mo | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 3 |
| Spec score · Loyalty Program Software | 9.0 (#2) | 7.9 (#14) |
| Analytics | The dashboard is described as reporting promotion performance, customer types, trends, and subscriber analytics over selected date periods. | The product includes surveys, dashboards, reporting, and analytics tools for evaluating loyalty program performance. |
| Headquarters | The Companies House record gives the former company's registered office as The Old Granary Church Street, Whatton, Nottingham, England. | The contact page lists Simplicity Australasia Ltd in Auckland, New Zealand. |
| Integrations | The homepage identifies Facebook Pages, Facebook Messenger, and Facebook Ads as the product's Facebook-related channels and acquisition tools. | The maker says web services can connect the platform to POS, ERP systems, websites, and mobile apps. |
| Licence | ChatWhale's terms say intellectual property including source code created for the service remains ChatWhale's property. | The pages reviewed describe a proprietary commercial platform and provide no open-source licence. |
| Product | ChatWhale gamifies customer engagement with chatbots and loyalty rewards through Facebook Pages and Messenger. | Simplicity Loyalty is an all-in-one loyalty and marketing platform for large programs serving restaurants, retailers, airlines, and franchisors. |
| Support | The terms say technical support is available only by email at [email protected]. | The company team page lists platform support 24 hours a day, 7 days a week, alongside account management, training, and partnership sessions. |
| What it does | ChatWhale describes a Facebook Page and Messenger based customer engagement product that combines chatbots with loyalty rewards. | Simplicity Loyalty is an end-to-end loyalty and marketing platform for large programs in restaurants, retail, airlines, franchising and other multi-store businesses. |
Plans
Simplicity Loyalty
- GoldPriced on request
- JadePriced on request
- PlatinumPriced on request
In their own words
ChatWhale
ChatWhale is a web platform for customer engagement through Facebook Pages and Messenger, combining chatbots with loyalty rewards. Its scratchcard offers are intended to encourage repeat visits and spending. Chatbots can create, send, and track campaigns automatically. Messaging tools include broadcasts, customer groups, one-to-one conversations with history and profiles, and automated welcome and engagement messages. Businesses can attract subscribers through website widgets, Facebook Page comments, and Facebook Ads. The dashboard shows promotion performance, customer types and trends, and subscriber analytics over selected date periods. The site lists notifications for desktop browsers, mobile apps, watches, and Facebook red dots. ChatWhale has a free plan. Everything You Need costs $29 a month and includes up to 500 subscribers and three Facebook Pages; Rapid Growth costs $99 a month and includes up to 10,000 subscribers and unlimited Facebook Pages. Both list no ChatWhale branding. The product depends on Facebook Pages and the Messenger app. Its terms say support is by email only and that service content may be transferred unencrypted.
Simplicity Loyalty
Simplicity Loyalty has no write-up on Specifiction yet; its figures are above.