ChatWhale vs SWiP
ChatWhale
chatwhale.comSWiP
swip.appSide by side
| Figure | ChatWhale | SWiP |
|---|---|---|
| Price from | $29/mo | $129/mo |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| Plans published | 3 | 3 |
| Spec score · Loyalty Program Software | 9.0 (#2) | 7.1 (#30) |
| Headquarters | The Companies House record gives the former company's registered office as The Old Granary Church Street, Whatton, Nottingham, England. | SWiP International L.L.C-FZ says it is headquartered in Meydan Free Zone, Dubai, UAE. |
| Product | ChatWhale gamifies customer engagement with chatbots and loyalty rewards through Facebook Pages and Messenger. | SWiP describes itself as an AI-powered loyalty platform combining loyalty programs, CRM, AI marketing campaigns and payments for restaurants, coffee shops and retail stores. |
| Support | The terms say technical support is available only by email at [email protected]. | SWiP says support is provided in a shared chat for the business and its staff, with 95% of tickets closed the day they arrive. |
Plans
SWiP
- Wallet cards with AI$129 a month
- SWiP Wallet$199 a month
- SWiP White LabelPriced on request
In their own words
ChatWhale
ChatWhale is a web platform for customer engagement through Facebook Pages and Messenger, combining chatbots with loyalty rewards. Its scratchcard offers are intended to encourage repeat visits and spending. Chatbots can create, send, and track campaigns automatically. Messaging tools include broadcasts, customer groups, one-to-one conversations with history and profiles, and automated welcome and engagement messages. Businesses can attract subscribers through website widgets, Facebook Page comments, and Facebook Ads. The dashboard shows promotion performance, customer types and trends, and subscriber analytics over selected date periods. The site lists notifications for desktop browsers, mobile apps, watches, and Facebook red dots. ChatWhale has a free plan. Everything You Need costs $29 a month and includes up to 500 subscribers and three Facebook Pages; Rapid Growth costs $99 a month and includes up to 10,000 subscribers and unlimited Facebook Pages. Both list no ChatWhale branding. The product depends on Facebook Pages and the Messenger app. Its terms say support is by email only and that service content may be transferred unencrypted.