ChatWhale vs TrueLoyal
ChatWhale
chatwhale.comTrueLoyal
trueloyal.comSide by side
| Figure | ChatWhale | TrueLoyal |
|---|---|---|
| Price from | $29/mo | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 3 | 1 |
| Spec score · Loyalty Program Software | 9.0 (#2) | 7.0 (#31) |
| Headquarters | The Companies House record gives the former company's registered office as The Old Granary Church Street, Whatton, Nottingham, England. | Palo Alto, California, United States |
| Integrations | The homepage identifies Facebook Pages, Facebook Messenger, and Facebook Ads as the product's Facebook-related channels and acquisition tools. | TrueLoyal lists 150+ integrations across ecommerce, CRM, email, social and other systems. |
| Support | The terms say technical support is available only by email at [email protected]. | After launch, support can include a dedicated customer success manager and loyalty strategy. |
| What it does | ChatWhale describes a Facebook Page and Messenger based customer engagement product that combines chatbots with loyalty rewards. | TrueLoyal is customer loyalty software for mid-market consumer brands selling through third parties and direct online. |
Plans
In their own words
ChatWhale
ChatWhale is a web platform for customer engagement through Facebook Pages and Messenger, combining chatbots with loyalty rewards. Its scratchcard offers are intended to encourage repeat visits and spending. Chatbots can create, send, and track campaigns automatically. Messaging tools include broadcasts, customer groups, one-to-one conversations with history and profiles, and automated welcome and engagement messages. Businesses can attract subscribers through website widgets, Facebook Page comments, and Facebook Ads. The dashboard shows promotion performance, customer types and trends, and subscriber analytics over selected date periods. The site lists notifications for desktop browsers, mobile apps, watches, and Facebook red dots. ChatWhale has a free plan. Everything You Need costs $29 a month and includes up to 500 subscribers and three Facebook Pages; Rapid Growth costs $99 a month and includes up to 10,000 subscribers and unlimited Facebook Pages. Both list no ChatWhale branding. The product depends on Facebook Pages and the Messenger app. Its terms say support is by email only and that service content may be transferred unencrypted.