ChatWhale vs Yotpo Loyalty
ChatWhale
chatwhale.com
Yotpo Loyalty
yotpo.comSide by side
| Figure | ChatWhale | Yotpo Loyalty |
|---|---|---|
| Price from | $29/mo | $199/mo |
| Free plan | Yes | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 5 |
| Spec score · Loyalty Program Software | 9.0 (#2) | 8.3 (#10) |
| Analytics | The dashboard is described as reporting promotion performance, customer types, trends, and subscriber analytics over selected date periods. | ROI, reward-performance, referral-performance and general reporting dashboards are included in the plan comparison. |
| Documentation | The maker pages reviewed do not provide a documentation or help-center link in the available homepage content. | The help center includes installation, getting-started, earning rules, currencies, multiple stores, segmentation, analytics, API and integration categories. |
| Headquarters | The Companies House record gives the former company's registered office as The Old Granary Church Street, Whatton, Nottingham, England. | Israel |
| Integrations | The homepage identifies Facebook Pages, Facebook Messenger, and Facebook Ads as the product's Facebook-related channels and acquisition tools. | Yotpo says its loyalty data connects to more than 60 partner applications, including Klaviyo, Attentive and Gorgias. |
| Legal entity | Companies House records BRELLACO LIMITED, formerly named CHATWHALE LIMITED from November 27, 2017 to March 23, 2018, as dissolved on October 26, 2021. | Yotpo's ISO certificates name the legal entity YOTPO LTD. |
| Limit: pricing | The G2 reviewer said monthly automation pricing felt expensive for pages with substantial traffic. | Reviewers frequently call Yotpo expensive or confusing, with advanced capabilities behind higher tiers and limited affordable middle options. |
| Rating on G2 | 5 out of 5 from 1 review. | 4.3 out of 5 from 265 reviews |
| Security and compliance | The homepage and terms pages reviewed do not state security certifications or compliance attestations. | The Trust Center lists CCPA, GDPR, EU-US DPF, ISO 27001, ISO 27017, ISO 27018, ISO 27701, SOC 2 Type 2, CSA STAR Level 1 and WCAG 2.2 AA. |
| Support | The terms say technical support is available only by email at [email protected]. | The Pro plan includes 24/7 chat and email support; the Free plan lists Support Center tutorials. |
| What it does | ChatWhale describes a Facebook Page and Messenger based customer engagement product that combines chatbots with loyalty rewards. | Yotpo Loyalty & Referrals lets ecommerce brands run points, rewards, VIP-tier and referral programs. |
Plans
Yotpo Loyalty
- FreeFree
- FreeFree
- Pro$199 a month
- EnterprisePriced on request
- PremiumPriced on request
In their own words
ChatWhale
ChatWhale is a web platform for customer engagement through Facebook Pages and Messenger, combining chatbots with loyalty rewards. Its scratchcard offers are intended to encourage repeat visits and spending. Chatbots can create, send, and track campaigns automatically. Messaging tools include broadcasts, customer groups, one-to-one conversations with history and profiles, and automated welcome and engagement messages. Businesses can attract subscribers through website widgets, Facebook Page comments, and Facebook Ads. The dashboard shows promotion performance, customer types and trends, and subscriber analytics over selected date periods. The site lists notifications for desktop browsers, mobile apps, watches, and Facebook red dots. ChatWhale has a free plan. Everything You Need costs $29 a month and includes up to 500 subscribers and three Facebook Pages; Rapid Growth costs $99 a month and includes up to 10,000 subscribers and unlimited Facebook Pages. Both list no ChatWhale branding. The product depends on Facebook Pages and the Messenger app. Its terms say support is by email only and that service content may be transferred unencrypted.
Yotpo Loyalty
Yotpo Loyalty & Referrals helps ecommerce brands build rewards programs for retention, revenue, and repeat engagement. Merchants can use more than 25 ready-made earning rules and customize points, multipliers, and eligibility. Rewards may include cash or percentage discounts, free products, donations, custom experiences, or exclusive access. Tiers can reflect spend, purchases, engagement, or custom behaviors, with benefits tailored to each tier. Yotpo lists Shopify, Shopify Plus, Adobe Commerce, BigCommerce, Salesforce Commerce Cloud, and custom platforms as supported, though features vary by platform. Named integrations include Klaviyo, Recharge, and ShoppingGives; the product also mentions Shopify POS and webhook-based custom workflows. Free costs nothing and includes a basic points campaign, referrals, program awareness tools, and Support Center tutorials. Pro costs $199 a month for the first 500 monthly orders, with per-order rates above that. Pro adds earning and redemption options, CRM integrations, fraud prevention, and 24/7 chat and email support. Premium and Enterprise pricing is custom. Yotpo states it maintains SOC 2 Type 2 and ISO/IEC 27001, 27017, 27018, and 27701 certifications.