Chatwoot vs Continually
Chatwoot
chatwoot.com
Continually
continual.lySide by side
| Figure | Chatwoot | Continually |
|---|---|---|
| Price from | $19/mo | $25/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 9 | 4 |
| Spec score · Live chat software | 9.4 (#4) | 8.3 (#32) |
| Free plan | Yes | Yes |
| Free Plan Limit | The Hacker plan includes up to 2 agents and 500 conversations per month. | The pricing FAQ says the free plan includes standard features and is limited to 1,000 page views per month. |
| Listed integrations | 15 | The integrations page lists connections including Salesforce, Marketo, ActiveCampaign, Mailchimp, Zapier, HubSpot, Slack, Google Analytics and calendars. |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | Continually provides website chatbots and live chat to help capture leads and respond to visitors around the clock. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | Continually offers help documentation and describes concierge onboarding with priority support during the first 30 days for qualifying Professional or Enterprise subscribers. |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
Continually
- Free ForeverFree
- Starter$25 a month
- Professional$49 a month
- EnterprisePriced on request
In their own words
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.
Continually
Continually has no write-up on Specifiction yet; its figures are above.