Chatwoot vs Elfsight AI Chatbot
Chatwoot
chatwoot.com
Elfsight AI Chatbot
elfsight.comSide by side
| Figure | Chatwoot | Elfsight AI Chatbot |
|---|---|---|
| Price from | $19/mo | $0.42/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 9 | 15 |
| Spec score · Live chat software | 9.4 (#4) | 8.1 (#42) |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | website |
| Free plan | Yes | Yes |
| Knowledge base | Chatwoot provides customizable help-center portals, multiple portals for different brands or products, multilingual content, and AI-powered search. | It can learn from website pages and uploaded files, text, and Q&A; supported file formats include PDF, TXT, JSON, DOCX, PPTX, HTML, and MD. |
| Live agent chat | Yes | No |
| Paid from | 19 | 5 |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | The pricing page lists free installation service on all displayed plans, with support ranging from bug fixes on Free to priority support and live chat on Premium. |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
Elfsight AI Chatbot
- FreeFree
- Basic$5 a month
- Pro$10 a month
- Premium$20 a month
- Enterprise T1$30 a month
- Enterprise T2$40 a month
- Enterprise T3$60 a month
- Enterprise T4$80 a month
- Basic$5 a year
- Pro$10 a year
In their own words
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.
Elfsight AI Chatbot
Elfsight AI Chatbot has no write-up on Specifiction yet; its figures are above.