Chatwoot vs MessagingFox
Chatwoot
chatwoot.com
MessagingFox
messagingfox.comSide by side
| Figure | Chatwoot | MessagingFox |
|---|---|---|
| Price from | $19/mo | ₹1,999/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 9 | 4 |
| Spec score · WhatsApp Customer Service Software | 9.4 (#1) | 8.6 (#9) |
| Listed integrations | 15 | The official site names Meta WhatsApp Cloud API, Instagram, Facebook, Telegram, email, SMS, and RCS channel connections; it also describes webhooks and custom CRM syncing. |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | MessagingFox is an omnichannel messaging platform with a shared inbox for managing business conversations across messaging channels. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | The pricing page says data is encrypted at rest and in transit using AES-256, and that the service is GDPR compliant and undergoes regular security audits. |
| Self-hosting | Chatwoot can be deployed on cloud or on-premises infrastructure using AWS, Azure, Google Cloud, DigitalOcean, Docker, Kubernetes, Linux, or Heroku deployment methods. | The reviewed official pages describe MessagingFox as a hosted service and do not document a self-hosting option. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | The Help Center lists support by email, ticket system, and live chat when available; the contact page also describes technical help with verification, webhooks, and CRM syncing. |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
MessagingFox
- Starter₹1,999 a month
- Professional₹4,999 a month
- Choose Your OwnPriced on request
- EnterprisePriced on request
In their own words
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.
MessagingFox
MessagingFox has no write-up on Specifiction yet; its figures are above.