Chatwoot vs MyLiveChat

Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.

MyLiveChat adds website chat for businesses that want visitors to reach a live agent or a chatbot. It also tracks visitors, and its listed chat channel is the website. The service is available on the web, Windows, macOS, iOS, and Android, and lists 45 integrations. The free plan provides one agent seat and three years of chat history, at free, billed forever, with no credit card required. Starter costs $15 a month and has one agent seat and three years of history. Basic costs $29 a month for two to four seats and five years of history, while Corporate costs $59 a month for five to nine seats and five years. Enterprise costs $99 a month for 10 or more seats and 15 years of chat history. Paid plans are billed monthly and can be canceled at any time. MyLiveChat is the maker, founded in 2003 and headquartered in North York, Ontario, Canada.