Chatwoot vs tawk.to

Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.

tawk.to combines website chat, live agent chat, visitor tracking, and a website chatbot. Its listed chat channels cover websites and messaging, and it runs on web, Windows, macOS, iOS, and Android. The free Hobby plan includes 100 monthly message credits, one AI chat agent, and 100 crawled web pages. Growth costs $29 a month and includes 1,000 monthly message credits, three AI chat agents, 500 crawled pages, and up to 1,000 API calls. Business costs $99 a month, with 5,000 message credits, five AI chat agents, 2,000 crawled pages, and 5,000 API calls. Enterprise costs $399 a month and lists 20,000 message credits, 10 AI chat agents, 10,000 crawled pages, and 10,000 API calls. Other options include Whitelabel at $29 a month per property, Voice Agents from $49 a month plus usage, and Data Enrichment from $59 a month, scaling with volume. The maker was founded in 2013 and is headquartered in Las Vegas, Nevada, United States.