Chatwoot vs Zoho SalesIQ
Chatwoot
chatwoot.com
Zoho SalesIQ
zoho.comSide by side
| Figure | Chatwoot | Zoho SalesIQ |
|---|---|---|
| Price from | $19/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 9 | 8 |
| Spec score · Conversational Support Software | 9.4 (#1) | 8.0 (#15) |
| Spec score · Live chat software | 9.4 (#4) | 8.9 (#13) |
| Included agent seats | 2 | 1 |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Founded | 2016 | 1996 |
| Free plan | Yes | Yes |
| Listed integrations | 15 | Zoho lists integrations including Zoho CRM, Zoho Desk, Zoho Campaigns, Zoho Analytics, Shopify, Mailchimp, Clearbit, Zendesk, and OpenAI. |
| Live agent chat | Yes | Yes |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | SalesIQ is a customer engagement platform for capturing and qualifying leads, communicating with customers, and supporting them through live chat and chatbots. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | Zoho says it maintains an Information Security Management System and policies covering the security, availability, processing, integrity, and confidentiality of customer data. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | The pricing FAQ says Zoho SalesIQ support is available 24/5, Monday through Friday. |
| Visitor tracking | Yes | Yes |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
Zoho SalesIQ
- FreeFree
- BasicPriced on request
- ProfessionalPriced on request
- EnterprisePriced on request
- FreeFree
- BasicPrice not published
- EnterprisePrice not published
- ProfessionalPrice not published
In their own words
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.
Zoho SalesIQ
Zoho SalesIQ has no write-up on Specifiction yet; its figures are above.