Checkbox Voice of Customer vs SurveySensum
Checkbox Voice of Customer
checkbox.comSurveySensum
surveysensum.comSide by side
| Figure | Checkbox Voice of Customer | SurveySensum |
|---|---|---|
| Price from | $30/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 3 |
| Spec score · Survey Software | 9.0 (#9) | 8.2 (#32) |
| Analytics | Its analytics include NPS, customer-satisfaction and loyalty measures plus predictive analysis and sentiment monitoring. | The pricing page lists SensAI text and sentiment analysis, smart insight reports, and survey creation from one prompt in its CX tiers. |
| Compliance | Checkbox states that its controls support requirements such as HIPAA and provides GDPR guidance describing controller and processor responsibilities. | The Starter CX plan lists HIPAA, GDPR, SOC 2, and ISO 27001 compliance, plus PII anonymization. |
| Free plan | No | No |
| Headquarters | San Francisco, California, United States | 6 Battery Road, #17-06, Singapore 049909 |
| Integrations | Official feature information lists REST API, webhooks and Zapier integrations. | The pricing page lists HubSpot, Slack, and Open APIs with Starter CX, and Salesforce with Self-Driven CX. |
| Support | Support options include email, FAQs or forum, knowledge base, live online training and documentation; enterprise plans add SLA support and account management. | Starter CX lists global support with response times under two hours across North America, Europe, and Asia time zones. |
Plans
Checkbox Voice of Customer
- Solo$30 a month
- Team$100 a month
- Business$1,800 a year
- EnterprisePriced on request
- On-PremisesPriced on request
SurveySensum
- Managed CX for YouPriced on request
- Self-Driven CXPriced on request
- Starter CXPriced on request
In their own words
Checkbox Voice of Customer
Checkbox Voice of Customer collects and analyzes customer feedback to help organizations understand needs and map customer journeys. It gathers responses through digital channels such as mobile apps, email, and websites, then reports measures including net promoter score, customer loyalty, and customer satisfaction score. Listed analytics include sentiment, text, journey, and interaction analysis. Surveys can be customized through formatting, styling, domains, and email servers to match a business’s branding. For integrations and automation, Checkbox provides a REST API and webhooks; its features overview also lists Zapier. It describes an integration with Prolific for finding and surveying participants. Deployment options include cloud, on-premises hosting, and white-label software. Cloud plans offer hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO and full audit logs. Solo costs $30 a month, Team costs $100 a month, and Business costs $1,800 a year.
SurveySensum
SurveySensum has no write-up on Specifiction yet; its figures are above.