Checkbox Voice of Customer vs User Interviews
Checkbox Voice of Customer
checkbox.com
User Interviews
userinterviews.comSide by side
| Figure | Checkbox Voice of Customer | User Interviews |
|---|---|---|
| Price from | $30/mo | $3.42/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 5 |
| Spec score · Market Research Software | 9.2 (#2) | 7.1 (#46) |
| Integrations | Official feature information lists REST API, webhooks and Zapier integrations. | The integration directory includes tools such as Zoom, Microsoft Teams, Google Calendar and Meet, Qualtrics, SurveyMonkey, Typeform, and UserTesting; the page says research-tool integrations are available on any plan. |
| Purpose | Checkbox VoC software collects and analyzes customer feedback to help organizations understand needs, improve customer experience, and map customer journeys. | User Interviews connects researchers with participants and provides access to its panel or a team's own panel for user research, market research, and AI training studies. |
Plans
Checkbox Voice of Customer
- Solo$30 a month
- Team$100 a month
- Business$1,800 a year
- EnterprisePriced on request
- On-PremisesPriced on request
User Interviews
- Recruit Essential$41 a year
- Recruit Pay As You Go$49, paid once
- Recruit CustomPriced on request
- Research Hub CRMPriced on request
- Research Hub WorkflowPriced on request
In their own words
Checkbox Voice of Customer
Checkbox Voice of Customer collects and analyzes customer feedback to help organizations understand needs and map customer journeys. It gathers responses through digital channels such as mobile apps, email, and websites, then reports measures including net promoter score, customer loyalty, and customer satisfaction score. Listed analytics include sentiment, text, journey, and interaction analysis. Surveys can be customized through formatting, styling, domains, and email servers to match a business’s branding. For integrations and automation, Checkbox provides a REST API and webhooks; its features overview also lists Zapier. It describes an integration with Prolific for finding and surveying participants. Deployment options include cloud, on-premises hosting, and white-label software. Cloud plans offer hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO and full audit logs. Solo costs $30 a month, Team costs $100 a month, and Business costs $1,800 a year.
User Interviews
User Interviews has no write-up on Specifiction yet; its figures are above.