CitaFlow vs ConsultStream
CitaFlow
citaflow.com
ConsultStream
consultstream.comSide by side
| Figure | CitaFlow | ConsultStream |
|---|---|---|
| Price from | €19/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 0 |
| Spec score · Therapy Scheduling Software | 8.4 (#7) | 8.0 (#12) |
| Compliance | The security page states GDPR compliance and alignment with Spain's LOPDGDD; the plan comparison also lists GDPR/DSA compliance for Enterprise. | The psychology practice page states that its software is GDPR and HIPAA-compliant. |
| Headquarters | Miami, Florida, United States | Tallinn, Estonia |
| Intended users | CitaFlow is described for appointment-based businesses including salons, beauty centers, barbershops, tattoo studios, auto repair shops, gyms, and law firms. | The site presents ConsultStream for clinics, psychologists, physicians, and healthcare practices of varying sizes. |
| Security | The security page lists TLS 1.2+ in transit, AES-256 database encryption at rest, EU hosting, daily backups retained for 30 days, and 24/7 monitoring. | Its privacy policy says data in transit is encrypted using TLS and account passwords are stored as salted one-way cryptographic hashes. |
| Support | CitaFlow says it replies to contact messages within 24 business hours and offers guided setup; Enterprise lists priority support with an SLA. | The site lists [email protected] and +1 415 231 3721 as contact details. |
Plans
CitaFlow
- AI Chat (optional module)€19 a month
- Team Pack€19 a month
- AI Voice (optional module)€29 a month
- Starter Plan€29 a month
- CitaFlow EnterprisePriced on request
In their own words
CitaFlow
CitaFlow is an appointment management platform for businesses accepting bookings through websites, phone calls, messaging apps, and chat widgets. Customers can book through a website, phone, WhatsApp, Instagram, Messenger, Telegram, or web chat. Its AI phone assistant answers questions, books appointments, and supports voicemail, forwarding, or configurable IVR. The chatbot handles booking, cancellation, and rescheduling across messaging channels. Bookings and calls create customer profiles and history, with reminders by SMS, WhatsApp, and email. Integrations include two-way Google Calendar sync, iCal subscriptions for Apple Calendar and Outlook, Zapier, webhooks, Make, n8n, and a public API. Generated booking sites can include Shopify stores and e-commerce features at no charge. Security listings include TLS 1.2+, AES-256 encryption, EU hosting, 30-day backup retention, and 24/7 monitoring. Starter costs €29 a month, excluding VAT, with a seven-day no-card trial.
ConsultStream
ConsultStream is a healthcare CRM for medical practice management and care coordination. Practices can schedule providers across facilities and rooms, set regular or day-specific availability, and support multiple participants and overlapping appointments. Patients can request appointments through an online booking widget. The system stores patient records, booking requests, appointment notes, and appointment history, and sends email reminders and appointment-status notifications. Dashboards and reports cover provider performance and facility statistics; Google calendar syncing provides schedule access and real-time updates. ConsultStream describes integrated telehealth and says customers can request custom features. It runs on web, Android, and iOS, with access from computers, phones, or tablets. The service is described as GDPR- and HIPAA-compliant. Its privacy policy says data in transit is encrypted using TLS, passwords are stored as salted one-way hashes, and role-based permissions restrict data access to a user’s organization. The service runs on AWS infrastructure in access-controlled data centers. A “Start for free” option requires no credit card, but the site does not specify whether this is a free plan or a time-limited trial.