CitaFlow vs Kiku
CitaFlow
citaflow.comKiku
wearekiku.comSide by side
| Figure | CitaFlow | Kiku |
|---|---|---|
| Price from | €19/mo | £6.99/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 5 | 6 |
| Spec score · Therapy Scheduling Software | 8.4 (#7) | 7.7 (#20) |
| Headquarters | Miami, Florida, United States | Bee Cottage Farmhouse, Waskerley, Consett, DH8 9HW, United Kingdom |
| Purpose | CitaFlow is an appointment management platform with online booking, AI voice and chat assistants, and automated appointment handling for businesses. | Kiku is practice management software designed by therapists for therapists to help manage counselling businesses. |
| Security | The security page lists TLS 1.2+ in transit, AES-256 database encryption at rest, EU hosting, daily backups retained for 30 days, and 24/7 monitoring. | Kiku says its platform uses TLSv1.2_2021 encryption, password protection and two-factor authentication. |
| Trial | The free trial lasts 7 days, requires no credit card, and can be cancelled anytime. | The 30-day trial includes all practice management features, requires no card details, and has no charge at the end unless the user chooses a plan. |
Plans
CitaFlow
- AI Chat (optional module)€19 a month
- Team Pack€19 a month
- AI Voice (optional module)€29 a month
- Starter Plan€29 a month
- CitaFlow EnterprisePriced on request
Kiku
- Safe Notes (therapists)£6.99 a month
- Therapy Planner (therapists)£12.99 a month
- Safe Notes (organisations)£16.99 a month
- The Works (therapists)£16.99 a month
- Therapy Planner (organisations)£26.99 a month
- The Works (organisations)£34.99 a month
In their own words
CitaFlow
CitaFlow is an appointment management platform for businesses accepting bookings through websites, phone calls, messaging apps, and chat widgets. Customers can book through a website, phone, WhatsApp, Instagram, Messenger, Telegram, or web chat. Its AI phone assistant answers questions, books appointments, and supports voicemail, forwarding, or configurable IVR. The chatbot handles booking, cancellation, and rescheduling across messaging channels. Bookings and calls create customer profiles and history, with reminders by SMS, WhatsApp, and email. Integrations include two-way Google Calendar sync, iCal subscriptions for Apple Calendar and Outlook, Zapier, webhooks, Make, n8n, and a public API. Generated booking sites can include Shopify stores and e-commerce features at no charge. Security listings include TLS 1.2+, AES-256 encryption, EU hosting, 30-day backup retention, and 24/7 monitoring. Starter costs €29 a month, excluding VAT, with a seven-day no-card trial.