CitaFlow vs OctopusPro
CitaFlow
citaflow.comOctopusPro
octopuspro.comSide by side
| Figure | CitaFlow | OctopusPro |
|---|---|---|
| Price from | €19/mo | $1/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 11 |
| Spec score · Therapy Scheduling Software | 8.4 (#7) | 8.2 (#9) |
| Security | The security page lists TLS 1.2+ in transit, AES-256 database encryption at rest, EU hosting, daily backups retained for 30 days, and 24/7 monitoring. | OctopusPro says personal information is stored on secure servers with SSL certificates and information transferred between users and the service is encrypted. |
| Support | CitaFlow says it replies to contact messages within 24 business hours and offers guided setup; Enterprise lists priority support with an SLA. | OctopusPro says it offers onboarding, setup, training, and advanced requirements support for psychology practices. |
| Trial | The free trial lasts 7 days, requires no credit card, and can be cancelled anytime. | The pricing FAQ states that the free trial lasts 14 days, requires no credit card, and includes system features and the fieldworker app. |
Plans
CitaFlow
- AI Chat (optional module)€19 a month
- Team Pack€19 a month
- AI Voice (optional module)€29 a month
- Starter Plan€29 a month
- CitaFlow EnterprisePriced on request
OctopusPro
- Starter$36.25 a month
- Established — admin seat$60 a month
- Established — fieldworker seat$6 a month
- Unlimited Users — platform$99 a month
- Unlimited Users — booking fee$1 a month
- Established$60 a month
- Unlimited Users$99 a month
- Starter$348 a year
- Established$600 a year
- Unlimited Users$999 a year
In their own words
CitaFlow
CitaFlow is an appointment management platform for businesses accepting bookings through websites, phone calls, messaging apps, and chat widgets. Customers can book through a website, phone, WhatsApp, Instagram, Messenger, Telegram, or web chat. Its AI phone assistant answers questions, books appointments, and supports voicemail, forwarding, or configurable IVR. The chatbot handles booking, cancellation, and rescheduling across messaging channels. Bookings and calls create customer profiles and history, with reminders by SMS, WhatsApp, and email. Integrations include two-way Google Calendar sync, iCal subscriptions for Apple Calendar and Outlook, Zapier, webhooks, Make, n8n, and a public API. Generated booking sites can include Shopify stores and e-commerce features at no charge. Security listings include TLS 1.2+, AES-256 encryption, EU hosting, 30-day backup retention, and 24/7 monitoring. Starter costs €29 a month, excluding VAT, with a seven-day no-card trial.
OctopusPro
OctopusPro is cloud-based practice management software for psychologists, counselling clinics, therapy providers, and mental health service businesses. Its scheduling and dispatch board supports drag-and-drop bookings, list view, and practitioner workload management. The appointment workflow can hold client profiles, histories, intake notes and forms, telehealth links, signatures, attendance records, invoices, and payments. It also supports virtual counselling, online intake calls, and remote mental health service workflows. Google Calendar and Outlook Calendar integrations sync appointments and availability. Listed payment gateways include Stripe, PayPal, Authorize.Net, Square, Checkout.com, eWAY, WePay, and Tap; Xero and QuickBooks are accounting integrations. OctopusPro describes encrypted information transfer, SSL-secured servers, and role-based staff permissions. It offers onboarding, setup, training, and support for advanced practice requirements. A REST API and webhooks are available for custom integrations and workflow automation. The 14-day trial requires no credit card, but does not include the branded customer-facing app. Established pricing is $60 seat per month and $6 seat per month.