Civica ECLIPSE vs Need Navigator
Civica ECLIPSE
civica.comNeed Navigator
neednavigator.comSide by side
| Figure | Civica ECLIPSE | Need Navigator |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Social Work Case Management | 7.3 (#12) | 7.8 (#5) |
| Spec score · Case Management Software | 6.9 (#162) | 8.0 (#42) |
| Audit trail | Yes | Yes |
| Deployment | cloud | cloud |
| Headquarters | London, United Kingdom | Salem, Oregon, United States |
| Integrations | Civica says ECLIPSE connects with an organisation’s existing ecosystem using an open API. | The shared calendar can generate scheduling links for Microsoft Teams or Google Calendar, but this is link generation rather than calendar synchronization. |
| Purpose | ECLIPSE is a cloud-native case management platform for social care, including adult and children’s services. | Need Navigator is case-management software for human-services organizations, including community action agencies, shelters, food banks, and parent education providers. |
| Reporting dashboards | Yes | Yes |
| Security controls | Civica’s ECLIPSE processing schedule says information security follows ISO 27001 security controls. | The security overview states that the product supports SAML single sign-on, passkeys, per-user two-factor authentication, IP access modes, and HTTPS. |
| Support | Civica Always On provides continuous online access to support resources, request management, discussion forums and learning materials. | After onboarding, support is available from the product builders by phone, email, or Google Spaces during published business hours. |
| Workflow automation | The platform can streamline and automate workflows and controls to reduce overheads on teams. | Yes |
Plans
Need Navigator
- Need Navigator subscriptionPrice not published
- Need Navigator$25 a month
- One-time setup$2,000, paid once
In their own words
Civica ECLIPSE
Civica ECLIPSE has no write-up on Specifiction yet; its figures are above.
Need Navigator
Need Navigator has no write-up on Specifiction yet; its figures are above.